Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jorge Davila

El Paso

Summary

Customer service professional with a history of delivering bilingual support and ensuring client satisfaction. Known for resolving issues efficiently and improving customer experiences. Team-oriented and adaptable, excelling in communication and problem-solving.

Overview

4
4
years of professional experience

Work History

Bilingual Customer Service Representative

Alorica
02.2024 - 08.2024
  • Bilingual customer service representative in an on-site call center from Bank of America, where I assisted clients with their credit card needs and inquiries with more than 50+ calls daily.
  • Assisted clients in a fast-paced environment on back-to-back calls that provided different scenarios in which a solution needed to be made
  • Dealt with several complex bank and numeric terms daily
  • Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
  • Met all call quality standards and daily quotas for first-call resolution and the best customer service experience customers could receive.

Team Associate

Walmart
06.2023 - 12.2023
  • As a front-end cashier, I assisted customers with their everyday shopping by charging their merchandise and increased customer satisfaction by providing excellent support and resolving issues in a timely manner.
  • Handled money every day, processing payments from small to large quantities.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Trained in customer service, assisting customers with concerns and returns, ensuring everyone left the store with a smile and a great experience.
  • Contributed to team success by completing jobs quickly and accurately.

Crew Trainer

McDonald's
03.2021 - 05.2023
  • As a crew trainer, I assured clients’ expectations of customer service were met by setting a positive example for team members and providing high-quality and efficient service.
  • Greeted customers with a smile and provided friendly service to professionally handle their every need.
  • Trained and experienced in every area possible inside the store, from processing payments at the counter to assembling orders in the kitchen.
  • Taught new team members correct procedures for all areas of operations.
  • Assisted over 100+ customers a day to make sure their experience at the store was unique and welcoming.

Crew Member

Burger King
11.2020 - 03.2021
  • As a crew member, my job was to demonstrate strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Processed payments and gave orders out in the period given by the store management to make the clients’ experience always smooth and quick.
  • In charge of cleaning, making sure everything was sanitized and polished on part of the main counter, lobby, and restrooms when closing.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Education

Bachelor of Arts - Psychology

The University of Texas At El Paso (UTEP)
El Paso, Texas
05.2026

High School Diploma -

Jefferson High School
El Paso, Texas
06.2021

Skills

  • Fluent bilingualism (Spanish and English)
  • Quick learner
  • Ability to work under pressure
  • Microsoft 365
  • Stellar customer service
  • Teamwork
  • Problem-solving
  • Curiosity for learning other areas
  • Upselling strategies

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Bilingual Customer Service Representative

Alorica
02.2024 - 08.2024

Team Associate

Walmart
06.2023 - 12.2023

Crew Trainer

McDonald's
03.2021 - 05.2023

Crew Member

Burger King
11.2020 - 03.2021

Bachelor of Arts - Psychology

The University of Texas At El Paso (UTEP)

High School Diploma -

Jefferson High School

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Jorge Davila