Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Jorge De la Rosa

Jorge De la Rosa

Monterrey

Summary

Cloud Architect, Principal. Over 16 years experience in IT and Support for the same company. Involved in Product Testing, ERP Implementations. Support to External and Internal Customers. Service designs and Cloud deployments. High sense of responsibility and ability to work under pressure

Overview

17
17
years of professional experience
1
1
Certification

Work History

Cloud Architect, Principal

Epicor
03.2022 - Current
  • Design and architect cloud solutions. Designing the cloud infrastructure, designing the cloud application architecture, and designing the cloud security architecture.
  • Cost Management specialist. Develop and implement cost management systems. Developing cost standards, setting up cost accounting systems, and tracking costs.
    Analyze cost data. Analyzing cost variances, identifying cost drivers, and recommending cost-saving measures.
    Prepare cost reports. Preparing cost budgets, cost forecasts, and cost analyses.
  • Oversee the implementation of cloud solutions. Working with cloud providers, developers, and IT staff to ensure that cloud solutions are implemented correctly and meet the requirements of the stakeholders.

Cloud Architect, Sr

Epicor Software
02.2019 - 03.2022
  • Azure Services design. In charge of analyzing customer needs, design and provide a service that fits customer's needs.
  • Lead of COE Azure Team, helping team members to achieve their goals.
  • Automation environments deployment on Azure and AWS utilizing ARM and Terraform.
  • Cost Analysis Management Lead for Epicor. Experience working with CloudHealth Technologies, working on internal app, leading Dev teams to achieve our own solution based on experienced gained from working with CHT.
  • Azure App Insights Querying to build custom reports for customers
    utilizing KUSTO language.

Tech Team Lead

Epicor Software
04.2016 - 02.2019
  • Being in charge of 15 IT Analysts, helping them comply with Epicor SOP, also training internal and over 3,800 external customers. Implementing metrics to improve quality, monitoring and response times based on Company SLA. Applying continuous improvement methodologies and practices to drive efficient IT Operations.
  • Responsible of highly escalated issues. Data migration and upgrades from Legacy system to latest Epicor ERP systems.
  • Responsible to maintain a direct relationship with Customers in the US, Canada, UK, Asia and Australia.

Tech Analyst, Sr

Epicor Software
01.2014 - 04.2016
  • Third level support for customers on Data corruptions, processing issues, bug detection and correction, data analysis, DB administration on MS SQL and Progress.
  • Responsible of all technical escalations within the team.
  • Providing assistance to Analysts to successfully troubleshoot and fix Customer's issues.

Tech Analyst, Jr

Epicor Software
04.2011 - 04.2014
  • Diagnosed software issues and applied troubleshooting techniques to resolve problems.
  • Performed quality assurance and quality control assessments of support ticket fulfillment.
  • Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
  • Assessed business requirements and recommended technical products and solutions to meet needs.

Systems Analyst for Epicor EBackOffice

Epicor Software
10.2006 - 04.2011
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Resolved or escalated problem tickets to resolve user issues.
  • Assessed business requirements to create focused solutions.
  • Installed system updates to address vulnerabilities and reduce security issues.

Education

Bachelor of Science - Computer Science

Universidad Tec Milenio
Monterrey, Mexico
2006

Bachelor of Veterinary Medicine And Surgery -

Universidad Autonoma De Nuevo Leon
Monterrey, Mexico
2002

Skills

  • Critical Thinking Leadership
  • Goal Oriented
  • Self-Managed
  • Leadership
  • Resiliency
  • Teamwork

Certification

AZ-104, Microsoft Azure Administrator

Timeline

Cloud Architect, Principal

Epicor
03.2022 - Current

Cloud Architect, Sr

Epicor Software
02.2019 - 03.2022

Tech Team Lead

Epicor Software
04.2016 - 02.2019

Tech Analyst, Sr

Epicor Software
01.2014 - 04.2016

Tech Analyst, Jr

Epicor Software
04.2011 - 04.2014

Systems Analyst for Epicor EBackOffice

Epicor Software
10.2006 - 04.2011

Bachelor of Science - Computer Science

Universidad Tec Milenio

Bachelor of Veterinary Medicine And Surgery -

Universidad Autonoma De Nuevo Leon

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Jorge De la Rosa