Jorge Diaz
Ciudad Juárez,CHH
Summary
Adept at enhancing customer satisfaction and reducing support wait times, my tenure at Zahoree CX Virtual Teams showcased my problem-solving aptitude and customer empathy. Leveraging remote support and technical expertise, I improved efficiency and collaboration, significantly contributing to increased trust in our products. My skills in maintaining confidentiality and clear communication were further honed at DATAMARK, supporting accurate medical interpretations. When it comes to pre sales, sales, customer service and customer support, I have multiple years of experience to take on any new challenge along the way.
Overview
5
5
years of professional experience
Work History
Customer Support Technician
Zahoree CX Virtual Teams
10.2021 - Current
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Reduced call wait times by efficiently prioritizing support tickets and utilizing time management skills.
- Maintained comprehensive knowledge of products, enabling prompt assistance for customers experiencing technical difficulties.
- Balanced workload effectively across multiple channels such as email, phone calls, live chat, thus maintaining high levels of responsiveness.
- Collaborated with team members to increase overall productivity and deliver exceptional support service.
- Supported sales teams by providing technical expertise during product demonstrations, increasing customer confidence and trust in the company''s offerings.
- Enhanced communication between departments by acting as a liaison in cross-functional projects, ultimately improving efficiency and collaboration within the company.
- Provided remote assistance to customers, effectively resolving issues without the need for on-site visits.
Medical Interpreter
DATAMARK
09.2019 - 05.2020
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Translated procedural information to facilitate understanding between doctors and patients.
Education
High School Diploma -
Instituto San Francisco De Asís
Calle 5 De Mayo, Ciudad Juárez, Chihuahua07.2019
Skills
- Remote Support
- Problem-solving aptitude
- Call center experience
- Customer Empathy
- Customer Service
- Remote Technical Support
Timeline
Customer Support Technician
Zahoree CX Virtual Teams
10.2021 - Current
Medical Interpreter
DATAMARK
09.2019 - 05.2020
High School Diploma -
Instituto San Francisco De Asís
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