Jorge Glumac

Sh & H

Edith Gonzalez

Tijuana

08.2019 - 08.2023

Coordinated with other dispatchers to ensure efficient delivery schedules were met.
Created daily reports detailing response times, call volumes, and other pertinent information.
Maintained logs of all incoming calls and assigned tasks.
Tracked vehicles using GPS technology and provided real-time status updates as needed.
Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
Received and dispatched calls for emergency services.
Interacted with local law enforcement agencies when responding to incidents in progress.
Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Provided timely updates to customers regarding their orders or requests.
Updated records of driver locations, delays, and cancellations.
Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Ensured compliance with safety regulations and company policies.
Resolved customer complaints related to service issues or delays.
Assigned drivers to appropriate routes based on customer needs.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Utilized various software systems to facilitate movement, planning and scheduling.
Tracked changes in computer system to keep records current and accurate.
Advised personnel about accidents, weather conditions or other hazards.
Prepared daily work and run schedules.
Dispatched drivers to meet daily delivery needs for company customers.