Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jorge Mendoza

Technical Account Manager
Mexico, México

Summary

With over 10 years of experience in information technology and business consulting, I am passionate about delivering solutions that meet the needs and expectations of my customers.


Currently, I am a Technical Account Manager at Pegaso Tecnología, a leading provider of e-invoicing software and services in Mexico. My role involves implementing and configuring Pegaso customer portal for our portfolio of customers, which often includes integrating it with their ERPs, using web services or batch processes.


I also collaborate with stakeholders face-to-face and remotely to align processes, discuss business rules and tax regulations, report project status, and provide training and workshops. Additionally, I work closely with product, engineering, support, and sales teams to ensure customer satisfaction and retention.


I enjoy applying my communication and technical skills to solve complex problems and deliver successful projects on time and on budget. I also value ongoing training, creativity, and determination as key factors to excel in my daily activities.


Moreover, I strive to forge positive and lasting relationships with my customers, and seeing them happy and grateful after the go-live is the most rewarding part of my job.

Overview

16
16
years of professional experience
3
3
Languages

Work History

Technical Account Manager

Pegaso Tecnología
10.2018 - Current

• Implement and configure Pegaso customer portal for our portfolio of customers which often includes the integration with their ERPs, utilizing WB or batch. Page 1 of 5

• Understand the customer business; develop and maintain documentation for each customer.

• Collaborate with stakeholders face-to-face and remotely to align processes, discuss business rules and tax regulations.

• Report status of the project to stakeholders and C-level executives.

• Verify the functioning of the portal by executing the matrix test and simulating complex scenarios based on the customers operation.

• Work closely with Product, Engineering, Support teams as well as Sales team • Provide training and workshops to key users.

• Follow up technical cases and manage the right expectation until the closure of the cases.

• Monitor integrations quality and performance, and proactively identify issues or defects in implementation

• Technical skills: reading of XML files, calling method for WS testing, utilizing SFTP, Windows services, integration with ERP, Notepad ++, DevOps, Azure, SQL query, xpath elaboration, PGP encryption,

SAP B1 Consultant

Corponet Implements
04.2017 - 05.2018

• Monitored project plan, identified project risks. Conducted meetings with stakeholders.

• Ensured perfect installation, configuration and implementation of SAP B1 and SQL as well

• Took Birkenstock Mexico through business process design, requirements, gap fit analysis, workshops, configuration, testing, software installation, data migration, go-live and training.

• Support the design of integration between SAP B1 and RetailOne (POS)

• Writing and amending SQL Queries (transaction notification). SQL and Crystal reporting skills (UDF, FMS). DTW tool.

• Provided support through Terminal Services.

Senior Business Consultant

Zapateria Caal-saar
08.2016 - 04.2017

• Planned and monitored the project (WBS). Managed project administration • Monitored overall progress and use of resources, initiating corrective action where necessary

• Market research, costing, price list and sales.

• Point of sales (software) implementation in the newest branch.

• Partner with the team to assess and improve current business processes

• Making of master data: items, price lists.

• Designed of Excel templates for Financial Statements.

• Acquisition of Fix assets and negotiations with vendors.

IT Project Leader

Minera Frisco SAB De CV (MNFSY
08.2011 - 09.2014

• Developed project plan, schudule and budget. Maintained client relationships, and identified project risks. Implemented then a bespoke Tax Module of SyteLine ERP in 14 companies of Minera Frisco.

• Ensured project closure timely

• Monitored progress on the 150 software-developments to kick-off operations in SL ERP. Initial balance migration. Training users. C-Level directors meetings.

• Prepared project status reports and communicate progress to stakeholders. Conflict resolution. Mentoring. Technical project documentation.

• Interviews, data gathering, process diagrams, “as-is/ to-be” analysis, guidelines documentation

• Consulting and Re-engineering company’s business processes. Modules’ initial settings.

• Delegated tasks to team members.

• Successful implementation of an in-house developed taxation ERP module. It calculates taxes and displays tax reports (Revenue, Income, and VAT) base on Accounting and daily operations.

Sr Consultant

Intelisis, S.A. De C.V.
05.2008 - 08.2011

• Optimized of business processes of a transnational company including its four subsidiaries (Making of the chart of accounts to develop Financial Statement Consolidation).

• Migrated over 150,000 transactions (including catalogs and opening balances) before deployment in Intelisis ERP.

• Interviews, data gathering, process diagrams, “as-is/ to-be” analysis, guidelines documentation.

• Logistic (intercompany transactions) and financial consolidation software developments.

• SDK Intelisis object-oriented programming, sp correction in SQL, triggers and tests developing.

• Successfully finishing the project as a leader.

• The configuration of sales, purchases, logistics, inventories, AR, AP and controlling modules.

Education

Master of Science - IT

Master En Coding
Mexico, México, Mexico
05.2001 -

MBA - Consultancy

Offenburg University of Applied Sciences
Germany
05.2001 -

Digital Graphic Design Diploma - Graphic Design

Toulouse Lautrec
Peru
05.2001 -

Business Consultant Certification - Consultancy

IAP Career College
USA
05.2001 -

Associate of Science - Actuarial Science

Universidad Autonoma Del Estado De México
Toluca, México, Mexico
05.2001 -

Skills

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Additional Information

Scholarship Fundación BecaScholarship Fundación Beca

Issued by Fundación Beca AC · Sep 2014


University Award to Social Service 2004 for University Multidisciplinary Brigades in Tlacotepec, MexicoUniversity Award to Social Service 2004 for University Multidisciplinary Brigades in Tlacotepec, Mexico

Issued by Universidad Autónoma del Estado de México · Jul 2004

Timeline

Technical Account Manager

Pegaso Tecnología
10.2018 - Current

SAP B1 Consultant

Corponet Implements
04.2017 - 05.2018

Senior Business Consultant

Zapateria Caal-saar
08.2016 - 04.2017

IT Project Leader

Minera Frisco SAB De CV (MNFSY
08.2011 - 09.2014

Sr Consultant

Intelisis, S.A. De C.V.
05.2008 - 08.2011

Master of Science - IT

Master En Coding
05.2001 -

MBA - Consultancy

Offenburg University of Applied Sciences
05.2001 -

Digital Graphic Design Diploma - Graphic Design

Toulouse Lautrec
05.2001 -

Business Consultant Certification - Consultancy

IAP Career College
05.2001 -

Associate of Science - Actuarial Science

Universidad Autonoma Del Estado De México
05.2001 -
Jorge MendozaTechnical Account Manager