Jorge Arturo Olmos Cruz
Summary
Dedicated team player with experience in achieving established objectives through a friendly approach. Creates a trustworthy and communicative work environment. Quick learner, adept at adapting to new circumstances and challenges. Utilizes prior knowledge in problem-solving, cash handling, and end-of-shift closures. Excels in fast-paced environments and thrives under pressure.
Overview
4
4
years of professional experience
Work History
Sales Associate
Innovasport
03.2023 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Barista Trainer
Caffenio
02.2022 - 02.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Shift Supervisor
Caffenio
04.2021 - 02.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Barista
Caffenio
11.2020 - 04.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Licenciatura - Actividad Física y Deportes
UABC
Tijuana, BC01.2018
High School -
COBACH Rubén Vizcaino
Tijuana, BC01.2018
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
Timeline
Sales Associate
Innovasport
03.2023 - 09.2024
Barista Trainer
Caffenio
02.2022 - 02.2023
Shift Supervisor
Caffenio
04.2021 - 02.2022
Barista
Caffenio
11.2020 - 04.2021
Licenciatura - Actividad Física y Deportes
UABC
High School -
COBACH Rubén Vizcaino
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