Jorge Pinzon Rodriguez
Tulum, Quintana Roo,ROO
Summary
Professional with experience in hospitality management and guest services. Focused on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in customer service, scheduling, and conflict resolution. Known for reliability, strong communication skills, and leadership abilities.
Overview
6
6
years of professional experience
Work History
Front Desk Supervisor
Nômade & Be Tulum
10.2023 - 11.2024
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Mews PMS management in administration and operation.
Front Desk Manager
Copal Tulum
09.2022 - 05.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Checked guests in out of hotel, made reservations, and processed payments.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Managed Bedloops PMS
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
Front Desk Manager
Esplendor by Wyndham Tulum
06.2022 - 09.2022
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Manage Opera Cloud PMS and Symphony by MICROS.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
Night Manager
Aloft Tulum by Marriott
12.2021 - 07.2022
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Trained and mentored new and existing staff to achieve best practices.
Night Manager
Fairfield Inn & Suites by Marriott
02.2019 - 11.2021
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Manage Opera PMS and daily KPI's for finantial departememt.
- Created nightly shift task lists to assign duties to each employee.
Education
Bachelor of Computer Information Systems - Computer And Information Systems
Universidad Juárez Autónoma De Tabasco
Villahermosa, Tabasco, Mexico11-2021
Skills
- Guest relations
- Problem-solving skills
- Customer service management
- Staff supervision
- Issue resolution
Administrative skills
Languages
English
Advanced (C1)
French
Intermediate (B1)
Italian
Elementary (A2)
Portuguese
Advanced (C1)
Timeline
Front Desk Supervisor
Nômade & Be Tulum
10.2023 - 11.2024
Front Desk Manager
Copal Tulum
09.2022 - 05.2023
Front Desk Manager
Esplendor by Wyndham Tulum
06.2022 - 09.2022
Night Manager
Aloft Tulum by Marriott
12.2021 - 07.2022
Night Manager
Fairfield Inn & Suites by Marriott
02.2019 - 11.2021
Bachelor of Computer Information Systems - Computer And Information Systems
Universidad Juárez Autónoma De Tabasco
Similar Profiles
Yazzyr Avilez (he/him)Yazzyr Avilez (he/him)
Cluster Events & Conventions Manager at Conrad Tulum & Hilton TulumCluster Events & Conventions Manager at Conrad Tulum & Hilton Tulum
JUAN MANUELJUAN MANUEL
QUALITY ASSURANCE MANAGER at DELEK TULUM, TULUMQUALITY ASSURANCE MANAGER at DELEK TULUM, TULUM
Danielle VitulliDanielle Vitulli
Restaurant Hostess at Tulum Tacos & TequilaRestaurant Hostess at Tulum Tacos & Tequila