Jorge Ramírez Silva
Bachelor In Tourism Business
Summary
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Coffee Shop Owner
El Pecado De Dalí
09.2023 - Current
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Developed strong relationships with vendors for consistent quality control of products served at coffee shop.
- Managed financial aspects of business, including budgeting, payroll processing, and tax compliance.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Planned and executed strategies to increase customer loyalty and retention.
- Collaborated with local artists to showcase artwork in coffee shop, fostering community engagement.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
- Oversaw food preparation and monitored safety protocols.
- Recruited, hired, and trained talented staff to fill vacancies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Supervised daily activities of restaurant and 4 employees
Sales Manager
El Pecado De Dalí
07.2020 - Current
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Evaluated competitor offerings to maintain competitive edge, adapting strategies as necessary for sustained success.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Excellent communication skills, both verbal and written.
- Proven ability to develop and implement creative solutions to complex problems.
- Delivered services to customer locations within specific timeframes.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and fast-paced environment.
- Skilled at working independently and collaboratively in team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Gained strong leadership skills by managing projects from start to finish.
- Increased sales by 300%.
Cook's Assistant
Camp Waldemar
05.2023 - 07.2023
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Worked with chef to prepare daily food specials and other supplies.
- Cleaned and maintained work areas, equipment and utensils.
- Prepared food orders to support waitstaff and other team members.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Monitored food temperature, discarding items not stored correctly.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Monitored food quality and temperature for safe consumption.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Pushed, pulled and transported large loads and objects.
- Maintained composure and work quality while under stress.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Lifted and carried heavy materials.
- Stocked and rotated food items according to expiration dates.
- Plated and garnished dishes for uniform presentation standards.
- Followed recipes closely for consistent taste, quality and presentation.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Resolved problems, improved operations and provided exceptional service.
- Managed over 500 meals per day.
Restaurant Waiter
Hotel & Spa La Casona
11.2017 - 03.2020
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to establishment.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Cultivated warm relationships with regular customers.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Greeted new customers, discussed specials, and took drink orders.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests identification before serving alcoholic beverages.
- Used cash registers and credit card machines to cash out customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Served approximately 15 tables maximum per shift.
Barman
La Casa Del Horno
09.2019 - 11.2019
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Ensured compliance with local health codes and regulations through vigilant sanitation practices.
- Obtained cash bank and stocked service bar to prepare for operation.
- Managed cash transactions accurately, balancing cash register at the end of each shift.
- Improved customer satisfaction by providing efficient, friendly service and tailored drink recommendations.
Tourist Host
Hotel & Spa La Casona
03.2018 - 06.2019
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Opened and closed seating sections according to volume of guests.
- Streamlined check-in process for large groups or events by implementing a pre-registration system.
- Strengthened communication skills through regular interactions with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Worked well in a team setting, providing support and guidance.
Casino Supervisor
Casino Pedregal
03.2014 - 08.2017
- Enhanced player experience by developing targeted promotions and events that drove repeat business.
- Developed strong rapport with VIP clients, offering personalized attention and fostering loyalty to the casino brand.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Implemented strategies for optimizing game offerings based on player preferences and market trends.
- Interviewed, hired and trained new gambling floor workers.
- Monitored employee attendance records, managing schedule changes as needed to maintain optimal staffing levels.
- Supported high-stakes gaming activities by supervising private salons, ensuring adherence to house rules while accommodating VIP needs appropriately.
- Collaborated with security personnel to maintain a safe and secure environment for guests and employees.
- Managed gaming floor operations, ensuring a consistent flow of games and minimizing downtime.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Reduced operational costs by implementing efficient scheduling practices and monitoring staff productivity.
- Trained new staff members on casino policies, procedures, and game rules for improved performance.
- Monitored expenses, budgets and accounts to identify discrepancies.
- Coordinated staff schedules, rotations and breaks.
- Facilitated communication between departments to ensure seamless coordination of guest services and amenities.
- Conducted regular evaluations of staff performance, providing constructive feedback for continuous improvement.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Kept games fair by proactively identifying and removing suspected cheaters.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Organized and controlled 12 events every month.
Education
Bachelor's Degree in Tourism Business - Tourism
Universidad Autónoma De Querétaro
Tequisquiapan, Querétaro, Mexico 08.2019 - Current
GED -
Fénix Coaching AMECOTT
Querétaro City, Querétaro, Mexico 03.2016 - 09.2024
High School Diploma -
COBAQ 5
Cadereyta, Querétaro, Mexico 08.2009 - 07.2012
Skills
Analytical Thinking
Front of House Management
Time Management
Staff hiring
Adaptability and Flexibility
Recruitment
Team Leadership
Coaching and Mentoring
Business marketing
Leadership abilities
Business Planning
Sales expertise
Teamwork and Collaboration
Sales and Marketing
Reliability
Adaptability
Small business operations
Operations Management
Sales Promotion
Managing Deliveries
Staff Management
Kitchen staff coordination
Delivery Scheduling
Multitasking
Customer Service
Anticipating Problems
Interpersonal Communication
Interpersonal Skills
Schedule Management
Conflict Resolution
Hospitality service expertise
Food and beverage pairings
Memory retention
Prospecting skills
Sales strategy
Analytical Thinking
Timeline
Coffee Shop Owner
El Pecado De Dalí
09.2023 - Current
Cook's Assistant
Camp Waldemar
05.2023 - 07.2023
Sales Manager
El Pecado De Dalí
07.2020 - Current
Barman
La Casa Del Horno
09.2019 - 11.2019
Bachelor's Degree in Tourism Business - Tourism
Universidad Autónoma De Querétaro
08.2019 - Current
Tourist Host
Hotel & Spa La Casona
03.2018 - 06.2019
Restaurant Waiter
Hotel & Spa La Casona
11.2017 - 03.2020
GED -
Fénix Coaching AMECOTT
03.2016 - 09.2024
Casino Supervisor
Casino Pedregal
03.2014 - 08.2017
High School Diploma -
COBAQ 5
08.2009 - 07.2012
Hobbies
1. Travel
2. Music:
-Play drums
-Dance
3.Sports:
-Soccer
-Volleyball
-Basketball
Hobbies
1. Travel
2. Music:
-Play drums
-Dance
3.Sports:
-Soccer
-Volleyball
-Basketball