Jorge Rivera
Industrial Engineer And Organizational Systems
Queretaro
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
Certification
Work History
Socio Fundador
RV-SYSTECH
- Responsible for the strategic definition of the company and the analysis for commercial development and the generation of market niches, the online sales channels were generated, as well as the B2B and B2C sales channels, the commercial, operational and administrative, for the management of the organization
- Generation of the business plan to improve EBITDA by 7 pp and definition of the company's KPIs.
Director Regional R6
Celular Express
- Responsible for the Commercial, Administrative, Logistics and Human Resources Management of the region, compliance with KPIs, assurance of income and profitability of the business, generation of the commercial strategic plan, development of the online and F2F sales team, delivery of results to the administrative council
- Logros – Implementación del E-commerce con ventas por más de 100MDP anuales, Desarrollo del CRM de la compañía, Puesta en marcha del Contac Center generando el 60% de las ventas de la compañía, Prospección de nuevos clientes logrando incluir 3 grandes clientes aportando el 15% de ventas de la región, aseguramiento de procesos administrativos con 0% de faltantes de inventario y 0% penalizaciones, Durante 4 años consecutivos estar dentro del Top Five de ventas de distribuidores de la región.
Gerente de Producto / Subdirector de Telemarketing LATAM
Telefónica Movistar / Telefónica Internacional
- Responsible for the design, implementation and management of the following lines of business: Activations – Migrations – Portability, and Customer Planning, development of the strategic plan for the management of customer migrations in LATAM
- Achievements – Improvement of the efficiency and quality indicators of the processes, Incorporation of new strategies that will increase the sales percentage by more than 140% in Portability and 75% in Migration, Negotiation of contracts with suppliers was achieved, improving the NPS up to 90%, and reducing expenses by 35%
WFM /Gerente de Operaciones / Negocio
Atento
- Responsible for the implementation, management and certification of the Workforce Management area, Operations Management in customer service, sales and support, Business Management responsible for KPIs, Profitability and contracting customer service
- Achievements – Implementation and management of the WFM for Telefónica and BBVA services, obtaining a SL of 80% and 90%, and compliance with profitability per service, Obtaining an NPS of 90%, management of the entire value chain of the products banking achieving established objectives
Gerente de Operaciones
Amatech
Gerente de Operaciones
Tecmarketing
Education
Licenciatura - Ingenieria Industrial
Universidad La Salle
Cuidad De México 05.2001 -
Skills
Team Management
Quality Assurance
Flexible and Adaptable
Organization and Time Management
Organizational Skills
Customer Relations
Education - Universidad La Salle
1994, 1999, Lic. En Ingeniería Industrial y en Sistemas Organizacionales, Titulado, Cedula profesional 7354914
Courses And Seminars
Advanced Contact Center Management Certification
CX course in Contact Center
Organizational Leadership Certification
Certification by GPTW
COPc CSP Courses
Management Development Program
Personal Information
Marital Status: Married
Certification
Advanced Contact Center Management
Timeline
Licenciatura - Ingenieria Industrial
Universidad La Salle
05.2001 -
Socio Fundador
RV-SYSTECH
Director Regional R6
Celular Express
Gerente de Producto / Subdirector de Telemarketing LATAM
Telefónica Movistar / Telefónica Internacional
WFM /Gerente de Operaciones / Negocio
Atento
Gerente de Operaciones
Amatech
Gerente de Operaciones
Tecmarketing