Jorge Rivera

Fulfillment & Operations Specialist with 2+ years of experience overseeing inventory flows, order processing, and logistics within fast-paced e-commerce environments. Google-certified Data Analyst with strong skills in SQL, Tableau, and Excel, used to create impactful operations and sales reports. Proven track record in both customer support and global sales, acting as a vital bridge between logistics and revenue teams. Experienced with 3PL systems, dropshipping coordination, and cross-functional communication. Passionate about driving fulfillment efficiency and supporting data-driven decisions.

• Oversaw inventory and merchandising for a high-volume onboard store offering consumer packaged goods including toiletries, liquor, snacks, and health products.
• Analyzed sales trends to forecast demand and place timely restocking orders, ensuring full shelves and optimal product availability.
• Managed product displays and collaborated with procurement to introduce new SKUs based on customer preferences and seasonality.
• Provided excellent customer service to a diverse international clientele while training new team members in inventory control procedures.
• Maintained manual tracking systems for sales and stock turnover, aligning with head office and vendor supply timelines.