Jorge Serna Ramos

Managed and archived quality documentation and participated in internal and external quality audits.

Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.

Evaluated quality problems and performed assessments to identify and resolve issues.

Updated quality control standards, methods, and procedures to meet compliance requirements.

Increased customer satisfaction through adherence to quality standards and customer requirements.

Followed quality standards and procedures to minimize errors and maximize customer satisfaction.

Improved quality processes for increased efficiency and effectiveness.

Mentored and encouraged employees to strive for excellence while fostering professional growth.

Achievements: Reduce more than 40% customers written concerns YOY. Reduce 60% from containment cost YOY. Winning the Quality Excellence Award bye GM for the first time in 2021 and winning it again the following year 2022. Reduce in more than 40% IPPMs and create an 8D culture to solve issues.

Ensure compliance and complete adherence to the quality system in the production unit, as well as the fulfillment of objectives in adverse conditions. Maintain good relationships and trust with external and internal clients. Approval of action plans for internal non-conformities and external clients. Ensure the strategies and initiatives to improve all KPI. Make decisions related to negotiations with internal and external customers for release and acceptance of failures. Negotiation on product releases.

Achievements: I took my team to PPM compliance with customers for 5 continuous months with a positive trend of improvement which had not been seen 2 years ago; from 16 customers when I took the QM role, 9 customers were out of target, current only 1 is out. The total amount of 8D open decreased by 79%, which leaves us as a total of 14 8D open against a goal of 36. I achieved work with my QEs in a way of team work and an engagement that give us the correct way to take decisions and achieved the target propose by the company.

Ensure compliance and complete adherence to the quality system in the production unit, as well as the fulfillment of objectives in adverse conditions. Compliance in the manufacture and delivery of products according to the customer and on time. Maintain good relationships and trust with external and internal customers. Develop an action plan for internal

non-conformities and external clients. Maintain or change the course of action of strategies and initiatives. Decisions related to negotiations with internal and external customers for release and acceptance of failures. Negotiation on product releases.

Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.

Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.

Supported audits and led teams to fully investigate quality control processes and root out deficiencies.

Trained personnel in proper sampling techniques, raw materials testing protocols and finished product inspection and testing strategies.

Achievements: I recovered the confidence of our main customer by closing Quality Notices, I started with 34 open, in 3 months closed 36 QNs, and in same 3 months they just open 11. Developed a quality manual identifying all types of rejects, giving an improvement in deliveries from 81% to 94% and a improvement in % FTC, from 83% to 91%, all this improvements give us an total amount of savings approx. of 350K annually.

Execute Six Sigma projects using the DMAIC methodology focused on Quality, Safety and Cost Reduction, increasing Efficiency and Profitability. Lead and make Lean Manufacturing projects using the tools of the philosophy of Lean Manufacturing, transforming the organization culturally and physically. Direct and implement Kepner & Tregoe projects, executing problem analysis and decision making in a way that impacts safety, quality and productivity in their work groups. Participate in VSM Workshops and GAP Analysis, to recognize and define cost reduction opportunities. Coach CI Practitioners assigned to obtain certification in the tools provided and once certified, ensure the execution of at least one project per year.

Coached new students by breaking down techniques into simple moves.

Instructed on proper breathing techniques, stances, and forms.

Taught both core principles and fighting techniques to students of all levels.

Promoted positive and inclusive environment by demonstrating discipline and respect to support students.

Achievements: Development and leading projects causing a savings to the company of over $800K USD (FY’18).

Solved and closed top 1 of quality rejects in plant and customer (Lazy Handle). Coaching 3 CI Practitioners and help them to certified in KT & SS.

WCM methodology application, necessary to perform the following functions:

1. Manage resources to accomplish the goals, (S) Safety, (Q) Quality, (D) Productivity and Delivery,

(C) Cost, (M) Moral and (E) Environmental.

2. Leading, coordinating and promoting the WCM system using tools, methods and standards.

3. Remove losses and waste in the process.

4. Streamline production processes under their charge to ensure quality and customer satisfaction.

5. Establishing a career plan for people under their care.

6. Implementing, promoting and maintaining corporate WCM initiatives.

Achievements: Development of 46 projects causing a profit to the company of over $600K USD (2016). Bring forward the get silver level in WCM. Improve Quality FTC Final Line %, from 76% to 90% (Crew B). Process Observation development on final line. Kamishibai Board Implementation.