Summary
Work History
Education
Skills
Languages
Timeline
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Jorge Alberto Gonzalez Zepeda

Jorge Alberto Gonzalez Zepeda

Chihuahua

Summary

Dynamic professional with extensive experience as a Signal Maintainer at Employer, excelling in electromechanical repair and customer service. Proven ability to resolve conflicts with empathy, enhancing customer loyalty. Skilled in team development and technical support, effectively training new staff to achieve operational excellence.

Work History

Signal Maintainer

Employer
07.2021 - Current
  • Ensured timely repairs by promptly addressing reported signal malfunctions and coordinating with necessary personnel.
  • Assisted in the training and development of new Signal Maintainers, sharing knowledge and expertise to help them become proficient in their roles.

Customer Service Representative

Employer
06.2019 - 06.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Employer
10.2014 - 08.2016
  • Ensured timely repairs by promptly addressing reported signal malfunctions and coordinating with necessary personnel.
  • Assisted in the training and development of new Signal Maintainers, sharing knowledge and expertise to help them become proficient in their roles.

Education

Grant Middle School
Denver Colorado

Lincoln High School
Denver Colorado

G.E.D -

Community College Of Denver
Denver Colorado
07.2007

Skills

  • Electromechanical repair
  • Hand tool proficiency
  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Call center experience
  • Microsoft outlook
  • Team development
  • Technical support

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Signal Maintainer

Employer
07.2021 - Current

Customer Service Representative

Employer
06.2019 - 06.2021

Customer Service Representative

Employer
10.2014 - 08.2016

Grant Middle School

Lincoln High School

G.E.D -

Community College Of Denver

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Jorge Alberto Gonzalez Zepeda