SAP
Jorge Alejandro Rivero Borquez
Business Administrator
Summary
Proactive and meticulous Account Coordinator with over 2 years of experience in logistics industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Senior Account Coordinator
CH Robinson
06.2023 - 05.2024
- Optimized revenue generation by upselling services and products based on thorough understanding of client needs.
- Continuously sought opportunities for process improvement within the account management department, ultimately enhancing the overall client experience.
- Provided comprehensive support during sales presentations, contributing to a higher closing rate for the team.
- Maximized client retention with proactive follow-ups, relationship-building activities, and personalized care initiatives.
- Supported contract negotiations by providing accurate data analysis and insightful recommendations to management.
Track and Trace
Rapido Solutions Group
01.2022 - 06.2023
- Streamlined communication between dispatchers and operators by utilizing mobile devices for timely route updates and accurate tracking information.
- Increased accuracy of package tracking by maintaining detailed records and using advanced tracking systems.
- Refreshed databases and tracking systems.
- Improved response times for customer inquiries by tracking packages using various tracking systems upon request.
Business Process Lead
Tata Consultancy Services
03.2021 - 01.2022
- Optimized workflow for increased productivity by analyzing and reorganizing departmental structures.
- Managed vendor relationships to ensure timely delivery of products/services while adhering to budget constraints.
- Developed comprehensive training materials for new hires, ensuring smooth onboarding and integration into the team.
- Assisted in the development and maintenance of process documentation, simplifying knowledge transfer and promoting standardization across the organization.
Education
Bachelor of Administrative Studies - Business Administration
Universidad Autonoma De Guadalajara
Zapopan, Jalisco, Mexico05.2021
Diploma - SAP- Gestión De Inventarios
SAP Learning
Online 2023
Diploma - World Business
Education First
Dublin, Ireland 05.2020
Skills
- Performance Analysis
- Account Retention
- Account oversight
- Customer Service
- Logistics Processes Planning
- Global logistics distribution
- SAP Systems
- SAP understanding
Software
Dynamics AX
Navisphere
Microsoft office
Timeline
Senior Account Coordinator
CH Robinson
06.2023 - 05.2024
Track and Trace
Rapido Solutions Group
01.2022 - 06.2023
Business Process Lead
Tata Consultancy Services
03.2021 - 01.2022
Bachelor of Administrative Studies - Business Administration
Universidad Autonoma De Guadalajara
Diploma - SAP- Gestión De Inventarios
SAP Learning
Diploma - World Business
Education First
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