Overview
Work History
Education
Languages
Certification
Timeline
Generic

Jorge Alexander Ochoa Perez

Tijuana

Overview

16
16
years of professional experience
1
1
Certification

Work History

PSA/PSS/Tea,Lead

Discuss.io
Remote
08.2020 - Current
  • Starting working as PSA, assisting clients in setting up their video session, making sure all tech aspects were covered and the session would work without issues, as well as assisting on any student issues
  • As part of the first PSS team, we would assist the PSA with their issues when not able to cover, assist in some feedback, and take on sessions with important clients
  • As a team lead, I need to make sure the PSA issues are covered, that they have assistance all the time, help PSS as well with any questions, how to proceed assist in special occasions, make sure the teams have the tools they need to work properly and monitor, check documentation from the PSA/PSS

IT Manager

Hospitality Wifi (no longer exsist)
Remote
01.2016 - 06.2020

Work about 4 years of experience in Management roles for IT

-Work in scheduling team of 15 people approx

-Assign specific work task depending on the level of support need it

-Provide feedback to all levels of support

-Manage payments from Upwork

-Hire people from Upwork and outside

-Travel to work on installation or assist on them

-Talk to hotel clients to help them solve issues, questions etc

2 years of experience as Liason for IT company as well

-Mostly communicating to hotel clients about contracts and upgrades

Call Center Agent

Telvista
Tijuana
06.2008 - 05.2015

I used to work for both customer services and tech support areas, working for clients like Metro PCS, Verizon FIOS campaigns

Here I would build most of my experience in customer services and tech support by working with customers of both companies tosolve issues in their services, avoid escalation that was not necessary, andtroubleshoot issues to avoid dispatching tech visits

Education

High School Diploma -

Umac
Tijuana
06-2008

Languages

Spanish
First Language
English
Advanced (C1)
C1

Certification

  • Meraki certifications
  • Local IT school
  • Verizon customer service certifications

Timeline

PSA/PSS/Tea,Lead

Discuss.io
08.2020 - Current

IT Manager

Hospitality Wifi (no longer exsist)
01.2016 - 06.2020

Call Center Agent

Telvista
06.2008 - 05.2015

High School Diploma -

Umac
  • Meraki certifications
  • Local IT school
  • Verizon customer service certifications
Jorge Alexander Ochoa Perez