Work about 4 years of experience in Management roles for IT
-Work in scheduling team of 15 people approx
-Assign specific work task depending on the level of support need it
-Provide feedback to all levels of support
-Manage payments from Upwork
-Hire people from Upwork and outside
-Travel to work on installation or assist on them
-Talk to hotel clients to help them solve issues, questions etc
2 years of experience as Liason for IT company as well
-Mostly communicating to hotel clients about contracts and upgrades
I used to work for both customer services and tech support areas, working for clients like Metro PCS, Verizon FIOS campaigns
Here I would build most of my experience in customer services and tech support by working with customers of both companies tosolve issues in their services, avoid escalation that was not necessary, andtroubleshoot issues to avoid dispatching tech visits