Jorge Alexandro Alexandro Gómez Ramos
Electronic And Communication Engineer
Mexico, México
Summary
Positive, proactive, and driven individual with strong aptitude for fostering business relationships and identifying growth opportunities. Possesses foundational understanding of market analysis and strategic planning, coupled with skills in data interpretation and client communication. Committed to leveraging these capabilities to drive results and contribute to business success.
Overview
29
29
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Training Business Developer Manager
Amazon Web Service Mexico
05.2019 - 12.2024
- Analyze client needs and articulate how AWS Training and Certification fits and helps to increase productivity
- Build strong relationships with executive and senior management within customers to maintain knowledge and expertise of technologies involved
- Design strategies to up sell education & certification
- Utilized CRM software effectively to manage leads, maintain accurate records of client interactions, and facilitate efficient communication across the organization.
- Negotiated complex contracts with vendors, securing favorable terms that contributed to cost savings and enhanced profitability.
- Collaborated with cross-functional teams on product development projects, ensuring timely delivery of high-quality solutions that met client needs.
- Delivered engaging presentations at industry conferences, promoting the company''s products and services while enhancing brand visibility.
- Developed strong relationships with key industry stakeholders, driving partnership opportunities and boosting revenue growth.
- Cultivated positive relationships with clients by providing excellent service throughout all stages of the sales process, leading to increased trust and loyalty.
- Provided ongoing coaching and mentoring to junior team members, fostering a collaborative environment that encouraged professional growth and skill development.
Latam and US Central Regional Manager
Genesys University
03.2018 - 05.2019
- Company Overview: Subsidiary from Genesys, www.genesys.com
- Increase 10% sales in Latam and US Central
- Solutions consulting sale
- Analyze client needs and articulate how Genesys University can provide solutions to ongoing business problems
- Build strong relationships with executive and senior management customers
- Maintain knowledge and expertise of technologies involved
- Increase revenue per sales
- Design strategies to up sell education services
- Subsidiary from Genesys, www.genesys.com
Regional Manager
Informatica University
01.2016 - 12.2017
- Company Overview: Subsidiary from Informatica LLC, www.Informatica.com
- Increase sales in 10% from last year in my region
- Increase the education sales in new SW deals 3%
- Increase the sales in onDemand and subscription training in 20%
- Quota $2,880,000 Attainment 78%
- Average deal Size $70 – $80 K
- Manage 3500 accounts in US and Canada
- Solutions consulting sale
- Analyze client needs and articulate how Informatica education services can provide solutions to ongoing business problems
- Build strong relationships with executive and senior management customers
- Maintain knowledge and expertise of technologies involved
- Develop Training Partner in the region
- Increase revenue per sales
- Design strategies to up sell education services
- Subsidiary from Informatica LLC, www.Informatica.com
Regional Sales Manager
Informatica Mexico
04.2015 - 12.2015
- Quota revenue achievement
- Obtain 5 New Logos for Informatica
- Position a complete solution including Learning offerings and Increase the education sales in new SW deals 3%
- Increase the sales in ondemand and subscription training in 20%
- Quota $1,000,000 Attainment 85%
- Average deal Size $50 – $70 K
- Manager MidMarket Territory for Mexico, Central America and Panamá
- And Education Sales
- Solutions consulting sale
- Analyze client needs and articulate how Informatica education services can provide solutions to ongoing business problems
- Build strong relationships with executive and senior management customers
- Maintain knowledge and expertise of technologies involved
- Increase revenue per sales
- Design strategies to up sell education services
- Create Solution offerings based on value to position building product blocks to customers
Education Account Executive
SAP
01.2014 - 11.2014
- Company Overview: Subsidiary from SAP International
- Increase sales in 2% compared with a year before
- Increase On-line trainings vs Instructor led training in 12%
- Quota $1,500,000 Attainment 70%
- Average deal Size Education Service $50 – $60 K
- Average deal Size Software $100 - $120 K
- SW Solution Sales
- Education Adviser
- Solutions consulting sale
- Establish powerful relationships
- Contribute to the Virtual Account Team
- Strategic Selling
- Achieve SAP Vision (Innovation)
- Implement strategies to ensure customer success
- Develop the Training strategy for my clients, using SAP Solutions and Training
- Subsidiary from SAP International
Presales education services engineer
SAP
04.2013 - 12.2013
- Company Overview: Subsidiary from SAP International
- Increase opportunities with SAP clients in education deals 13%
- Develop the Training strategy for all the clients using SAP Solutions
- Process and policies Standardization
- Analyze client needs and articulate how SAP education services can provide solutions to ongoing business problems
- Create the new process to improve sales
- Demo and installation of SAP education software’s
- Subsidiary from SAP International
Training Manager for all BU´s
Samsung Electronic Mexico, S.A. de C.V.
11.2011 - 09.2012
- Company Overview: Subsidiary from Samsung Electronic International
- Increase deliveries and event in all BU’s supporting Marketing campaigns
- Develop the Training strategy for Samsung Electronics Mexico
- Process and policies Standardization
- Subsidiary from Samsung Electronic International
BlackBerry Educational Services Latam Manager
Research In Motion México
04.2007 - 08.2011
- Company Overview: the BlackBerry Creators and developers
- Improve training delivery from 6 weeks to 2 weeks
- Improve sales training for Latam Carriers
- Help to reduce calls to BlackBerry Call center by training carrier call centers
- Reorganized the Consultants team, Internal and External trainers team, Instructional Designers team and Educational Coordinators team, in order to face successfully the needs of the Market and Regions
- Developed the sales strategy for the training courses
- Promoted the design, development and implementation of training programs according to the needs of the region
- The BlackBerry Creators and developers
BlackBerry Enterprise Sales Manager
Research In Motion México
04.2007 - 08.2011
- Company Overview: the BlackBerry Creators and developers
- Increase BlackBerry sales in Enterprise markets 15%
- BlackBerry SW Sales for Enterprises
- Developed the marketing strategy to promote Blackberry’s business solutions
- Increased sales and activations to Corporate by 25% through visiting key clients
- The BlackBerry Creators and developers
BlackBerry Technical Account Manager
Research In Motion México
04.2007 - 08.2011
- Company Overview: the BlackBerry Creators and developers
- Developed technical and commercially my accounts through consultancy, training and technical support, achieving a significant increase in Black Berry products sales
- Solutions consulting sale
- Led the device approval, to enable them to be sold in the whole region
- The BlackBerry Creators and developers
BlackBerry Technical Trainer
Research In Motion México
04.2007 - 08.2011
- Company Overview: the BlackBerry Creators and developers
- Trained in all Blackberry’s Technology platform (Desktop Manager, BlackBerry Internet Service, BlackBerry Enterprise Server, BlackBerry Professional, etc) creating knowledge that caused Blackberry’s brand positioning
- The BlackBerry Creators and developers
Technical Support & Telecom Manager
Seguros Monterrey New York Life
08.2004 - 04.2007
- Company Overview: Insurance company part of New York Life International
- Improve Solution times 2 hours
- Develop trainings and manuals for new users, support rep’s
- Directed the departments responsible of Servers, Windows and Nets (voice, video and data) and of technical support to internal users, in order to keep the service standard, satisfying the needs of our clients
- Developed a Software License Control process for the whole Company
- In order to keep the service standard, I developed and managed the service and maintenance contracts for computers, networks, PBX’s, mobile phones, videoconference and telecom links
- Insurance company part of New York Life International
Team Leader
Accenture, S.C.
11.2003 - 07.2004
- Company Overview: consulting and outsourcing company
- Assign to Telefonica Moviles Mexico
- Improve Solution times 5 hours
- Led the departments responsible of Servers, Windows Intel and of Technical Support to internal users, in order to keep the service standard, satisfying the needs of our clients
- Managed the printing service and Technical Support contracts
- Led different strategic projects such as Active directory, Lotus Notes, Windows Intel servers renewal and Telephone Tower rearrangement
- Consulting and outsourcing company
Gerente de Soporte Técnico y Telecom
Megadirect S.A. de C.V.
03.2002 - 10.2003
- Company Overview: Direct mailing company
- Designed strategic activities for the team responsible of Servers and their Novell Applications, Microsoft (Windows NT 4.0 and Windows 2000), Unix; e-mail, firewalls, technical support, telecom support; equipment maintenance
- Renewed the Network (equipment and architecture)
- Direct mailing company
Gerente Jr. de Soporte Técnico
Pegaso PCS, S.A. de C.V.
08.1998 - 01.2002
- Company Overview: Company that offered mobile telephones
- Led the team responsible of Servers their Microsoft Platform appliances (Windows NT 4.0 and Windows 2000), e-mail and DFS
- Designed the DNS, Exchange, DHCP and Printing services
- Collaborated in the design of Communication and Pegaso´s Microsoft networks
- Company that offered mobile telephones
Ingeniero de Soporte Técnico
CICSA
03.1996 - 08.1998
- Company Overview: Reforma Newspapper
- Developed handbooks for common problems
- I gave technical support to voice and data Networks
- Designed the radio Studio and its Satellite links
- Reforma Newspapper
Education
Bachelor of Science - Electronic & Communcations Engineering
ITESM CEM
México, Mexico 05.1990 - 01.1996
Skills
- Windows NT
- XP
- 2000
- 2003
- Exchange 55
- 2000
- 2003
- Equipo CISCO
- Equipo Foundry Equipment
Customer engagement
Key account management
Data-driven decision making
Brand positioning
CRM software proficiency
Proposal writing
Stakeholder management
Team leadership
Sales presentations
Relationship building and management
Verbal and written communication
Team collaboration
Training and mentoring
Training
- MSCE de Microsoft Windows 2000
- MSCE Certification Diploma
- Exchange 5.5
- Outlook 98
- CISCO Basic and Advanced Configuration
- IBM Netfinity and PC Server Support and installation
- ASE Compaq
- Instituto de Servicio SMNYL
- BlackBerry Solutions
Timeline
Training Business Developer Manager
Amazon Web Service Mexico
05.2019 - 12.2024
Latam and US Central Regional Manager
Genesys University
03.2018 - 05.2019
Regional Manager
Informatica University
01.2016 - 12.2017
Regional Sales Manager
Informatica Mexico
04.2015 - 12.2015
Education Account Executive
SAP
01.2014 - 11.2014
Presales education services engineer
SAP
04.2013 - 12.2013
Training Manager for all BU´s
Samsung Electronic Mexico, S.A. de C.V.
11.2011 - 09.2012
BlackBerry Educational Services Latam Manager
Research In Motion México
04.2007 - 08.2011
BlackBerry Enterprise Sales Manager
Research In Motion México
04.2007 - 08.2011
BlackBerry Technical Account Manager
Research In Motion México
04.2007 - 08.2011
BlackBerry Technical Trainer
Research In Motion México
04.2007 - 08.2011
Technical Support & Telecom Manager
Seguros Monterrey New York Life
08.2004 - 04.2007
Team Leader
Accenture, S.C.
11.2003 - 07.2004
Gerente de Soporte Técnico y Telecom
Megadirect S.A. de C.V.
03.2002 - 10.2003
Gerente Jr. de Soporte Técnico
Pegaso PCS, S.A. de C.V.
08.1998 - 01.2002
Ingeniero de Soporte Técnico
CICSA
03.1996 - 08.1998
Bachelor of Science - Electronic & Communcations Engineering
ITESM CEM
05.1990 - 01.1996
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