Jorge Andre Medina Cortes

This was my first job experience in a English speaking environment, working as a chat support agent I managed customer inquiries and Resolved customer complaints using problem-solving techniques, I provided product information to enhance customer understanding, I submitted scam and fraud reports to appropriate channels for them to dispute and investigate situations the customers reported in their accounts, keeping and empathetic and polite conversation with the customers while handling their inquiries.

My role as baker and Barista was to prepare the main customer service area of the restaurant, as my responsibility was to keep the fridges fully stocked of cheesecakes, to prepare ice cream desserts and Coffee beverages like cappuccinos and lattes, I also managed the role as cashier attending customers on their orders and guiding them if they needed assistance to know more about our product and menu. At some point I became designated trainer in the area, making my responsibility to introduce new workers to their positions and help them to understand our procedures.

I worked at this Coffee chain as a baker, it was my responsibility to bake all pastries and Donuts in the restaurant, as to prepare the Breakfast and lunch sandwichs. With the time I've got enough experience to be a trainer team member to give capacitation about the positions to new crew member and lastly I became a Leader team member, making my responsibility to support managers in the restaurant shift organization.