JORGE ANTONIO DIAZ-LOBO
SERVICIOS DE CLIENTE BILINGUAL
Cancún,ROO
Summary
Seasoned Operations Manager and talented leader with over 30 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
13
13
years of professional experience
Work History
Service and Operations Manager
Art By George LLC
06.2021 - 08.2025
- Streamlined operational workflows to enhance efficiency and reduce turnaround times.
- Managed supply chain logistics, optimizing inventory management and reducing costs.
- Developed and implemented strategies to maximize customer satisfaction.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Regional Field Service Manager
VIP Services Group, Properties Management
07.2018 - 02.2021
- Led regional service teams to enhance operational efficiency and customer satisfaction.
- Developed and implemented training programs for field technicians to improve service quality.
- Collaborated with cross-functional teams to optimize service delivery processes.
- Managed escalated customer issues, ensuring timely resolutions and high service standards.
- Established strong relationships with clients by conducting regular site visits and addressing any concerns promptly.
- Maintained high safety standards within the team by enforcing company policies and ensuring proper equipment usage at all times.
- Developed training programs for field service technicians, leading to increased skill sets and higher job performance.
- Managed a team of field service professionals, promoting teamwork and collaboration for optimal results.
- Improved customer satisfaction rates with timely resolutions to technical problems and consistent communication.
- Maintained schedule of up to 8 daily service calls.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Reduced time to complete service calls and expertly retained key customers.
Department Manager
Green Drop Lawns
02.2013 - 07.2018
- Developed and implemented landscape maintenance plans to enhance aesthetic appeal and sustainability.
- Led teams in executing large-scale landscaping projects, ensuring adherence to design specifications.
- Collaborated with clients to assess landscape needs and provide tailored recommendations.
- Conducted regular site inspections to identify maintenance issues and ensure optimal plant health.
- Managed inventory of landscape materials, optimizing procurement processes for efficiency.
Education
High School Diploma -
South Miami Senior High School
South Miami, Florida-USASkills
Efficiency enhancement
Schedule coordination
Incident response management
Inventory management expertise
Project planning expertise
Experienced with MS Office applications
Analytical problem-solving
Execution and planning
Strategic decision-making
Resource allocation management
Skilled in English and Spanish communication
Client relationship management
Timeline
Service and Operations Manager
Art By George LLC
06.2021 - 08.2025
Regional Field Service Manager
VIP Services Group, Properties Management
07.2018 - 02.2021
Department Manager
Green Drop Lawns
02.2013 - 07.2018
High School Diploma -
South Miami Senior High School