Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jorge Antonio Gomez Salinas

Jorge Antonio Gomez Salinas

Roma Norte

Summary

Bilingual customer service and sales professional with 2 years of experience delivering exceptional client support and building strong customer relationships. Skilled in problem-solving, effective communication, and social interaction, with a proven ability to assist clients in resolving issues and achieving satisfaction. Passionate about helping people and committed to pursuing a career in hospitality and customer service, bringing a friendly, approachable, and solutions-oriented approach to every interaction.

Overview

7
7
years of professional experience

Work History

Reservations and Ticketing Agent

United Airlines
04.2025 - 07.2025
  • Maintained accurate records of transactions, ensuring accountability in all financial exchanges.
  • Sold, printed, and issued tickets to guests.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
  • Provided support during irregular operations, such as flight delays or cancellations, ensuring passenger needs were met swiftly and effectively.

Camp Counselor

Tripp Lake Camp
05.2018 - 09.2024
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
  • Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
  • Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
  • Established lasting connections with campers'' families through consistent communication regarding progress and achievements during their time at camp.

Education

Languages - Education

Universidad Autonoma De Chiapas
Chiapas, Mexico
06-2018

Skills

  • Airline reservation systems
  • Empathy and patience
  • Basic computer skills
  • Complaint handling
  • Teamwork
  • Quick thinking
  • Customer service
  • Multitasking
  • Team collaboration
  • Organizational skills
  • Active listening
  • Adaptability and flexibility

Languages

English
Advanced (C1)

Timeline

Reservations and Ticketing Agent

United Airlines
04.2025 - 07.2025

Camp Counselor

Tripp Lake Camp
05.2018 - 09.2024

Languages - Education

Universidad Autonoma De Chiapas

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Jorge Antonio Gomez Salinas