Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
CustomerServiceRepresentative

Jorge Antonio Hernandez Rubio

Ensenada, Baja California

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Electrician

Self Employed
08.2023 - Current
  • Mentored apprentice electricians in proper installation techniques, safety protocols, and troubleshooting methods to enhance their skill sets.
  • Installed 120/208 volt systems and 347/600 volt systems.
  • Achieved consistent client satisfaction by prioritizing open communication throughout project stages, addressing concerns promptly and efficiently.
  • Performed routine and complex maintenance and repairs on various electrical equipment.
  • Inspected electrical systems, equipment and components to identify hazards, defects and need for adjustment or repair.

Sales Development Representative

One Star
04.2022 - 06.2023
  • Enhanced team performance through regular sales training sessions, role-playing exercises, and constructive feedback.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Stayed current on company offerings and industry trends.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Cold Caller/Sales Associate

BPO CENTERS
03.2021 - 12.2022
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Collaborated closely with marketing department to align messaging between outbound campaigns and inbound responses.
  • Qualified leads and set up customer appointments for outside sales team.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.

Education

High School Diploma -

Eloy High School
Arizona High
06.2019

GED -

Eloy High School
Eloy, Arizona
06.2009

Skills

  • Hand and Power Tool Operation
  • Class A Journeyman Electrician
  • Electric Generators
  • Works well in team environment
  • Administrative Support
  • Product and service knowledge
  • Training development aptitude
  • Process Optimization
  • Data Management
  • Receiving support
  • Microsoft Office Suite
  • Follow-up skills
  • Reading Comprehension
  • Microsoft PowerPoint
  • Translation and Interpretation Services
  • Documentation
  • Customer Data Confidentiality
  • CRM Software
  • Call Metrics
  • Problem-solving abilities
  • Fluent Bilingualism

Additional Information

Name- Jorge Antonio Hernandez Rubio,Im 52 years of age. im ingagged, no medical condition's,Ive took 1 of the cove-19 shots, just set an appointment for the next shot,i have no criminal record.

What interested me about the job? I love job roles, specific task at my last job it took me away from that.So now,Im looking to find a role that will let me get back to working the customer service I enjoy and after looking at the job spec I think this role would be perfect with that...

My understanding of a escrow Rep?An escrow representative manages the financial and legal aspects of property transactions.They review and verify documents,handle payments for various expenses and maintain communication with clients,insurance agents,and other stakeholders.

What do I know about this company? From what ive read on this company its a natural resorceces investment company,the primary focus is on natural resources,particularly in oil and gas sector.You are located in UK and Germany,its primary assent base is located in Nigeria.

Why do I want to work for this company?1. well Ive know about the company for a while and really admire it.2.I believe I can make a positive inpact here.3.The company's values alian with my own.4.i love what Ive read about the company culture.5.I admire the company's work ethics and collaborative spirit.

The reason Im not with the last company I was with? It was a sales job, and the base pay was super low and I was told that the commissions make up for the low base pay. That was a lie. So i decided to explore my options.

Why should you hire me for this job?I should be hired for this roll because of my relevant skills,experience and passion for the industry,and I believe I can add value, attitude,work ethics, and long term goals align with the job requirements,making me a committed and valuable asset to the company.

What makes me think im suitable for this job?Id say my ability to work tight deadlines and manage my time effectively makes me a good fit for this role.

What are my greatest strengths and weaknesses?1,Curiosity and eagerness to learn new things,2.Ability to adapt and adjust to changing situations3,Good time management skills4.Strong work ethics and determination to succeed.5.Creativity and innovation thinking.6.Good communication skills and ability to work in teams.

What is my greatest Achievements?I think my greatest achievements was my last job,I was doing roadside assistance,work was realy slow so they put me in sales, everyone hated sales,I was told yeah ,you should just quit,its sucks. well what do you know within 2 weeks I had the most booked transfers 3 days out of 1 week. that was good stuff.

Where do I see myself in 5 years?I see myself as an integral part of this company who has helped and contribute to the growth and success of the organization,continue developing my skills and knowledge in order to be able to take on more responsibilities within the company.

As for the salary range im looking for?Doesn't matter to me,but since I got to answer the question,$70,000 to $90,000 would be fine.

A time when I dealt with a difficult customer?First of all I would apologize for any inconvenience caused to them. Then ,I would ask pertinent questions to establish the cause of the problem. Analyzing the problem can help you solve it more effectively.

Experiences Ive had in debit collection cases?Well remain calm and keep it professional,always remember its not personal there just frustrated with there financial situation,be patient.

Most important things to me about this job?For me,I got to say the opportunity for sure.

The 3 greatest accomplishments I achieved in my last job?1.Leading a team project at work.2.Providing mentorship to a fellow employee.3.Completing a rigorous training or educational course.

The 3 greatest accomplishments I achieved in my career?1.Beating sales targets.2.Organizing a successful charity event.3.Mentoring a co-worker

What single factor makes me stand out from the rest?1.Being reliable and depentant.2.Be flexible and adaptable.Go easy on myself and others.3.Be positive, show respect.

First of all thank you for the opportunity.....,I know theirs allot of good candidates that are qualified for this job. I just want you to know that I give it my all when I work.. 100% percent effort is given every single day, That's just how I operate. I always go the extra mile, and when im off work,I lingering finding myself strategizing, as well as working smarter, to make things easy all the way around.. And as far as deadline go,those are priority and dealt with accordingly . With that said I will submit the questionnaire assessment written interview..

Atten;Karol Scott

Head of Human Resources Affairs

  • Why should you hire me for this job?I should be hired for this roll because of my relevant skills,experience and passion for the industry,and I believe I can add value attitude,work ethics and long term goals align with the job requirements,making me a committed and valuable asset to the company.

Languages

English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)

Timeline

Electrician

Self Employed
08.2023 - Current

Sales Development Representative

One Star
04.2022 - 06.2023

Cold Caller/Sales Associate

BPO CENTERS
03.2021 - 12.2022

High School Diploma -

Eloy High School

GED -

Eloy High School
Jorge Antonio Hernandez Rubio