Jorge Armando Garay Sanchez
Tonala
Summary
As a Supervisor at Alorica, I led by example, boosting team productivity and fostering a positive environment through constructive feedback and clear expectations. My approach combines customer service excellence with operational efficiency.
A professional collections agent with focus on early-stage debt recovery. Skilled in negotiating payment plans and reducing outstanding balances. Known for collaborating effectively with team members and adapting to changing priorities. Reliable problem-solver with strong communication skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Early Stage Collections Agent
Intugo
08.2024 - Current
- Demonstrated commitment to ethical collections practices by adhering strictly to industry regulations and company policies at all times.
- Enhanced customer retention by balancing firmness with compassion during difficult conversations, consistently seeking equitable solutions that addressed both parties'' needs.
- Boosted efficiency through effective use of collections software to track accounts and monitor progress towards goals.
- Improved customer satisfaction by providing empathetic and prompt assistance during debt collection calls.
Supervisor of Operations
Alorica
02.2014 - 05.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Education
High School Diploma -
Universidad De Guadalajara
Guadalajara, Jalisco, Mexico10-2012
Skills
- Technical troubleshooting
- Customer service
- Product troubleshooting
- Remote support
- Call center operations
- Issue troubleshooting
Languages
English
Bilingual or Proficient (C2)
Timeline
Early Stage Collections Agent
Intugo
08.2024 - Current
Supervisor of Operations
Alorica
02.2014 - 05.2024
High School Diploma -
Universidad De Guadalajara
Similar Profiles
Samahdi AguirreSamahdi Aguirre
Intake Agent at IntugoIntake Agent at Intugo
Dalia Guadalupe Rolón MartínezDalia Guadalupe Rolón Martínez
Purchasing Support Specialist at INTUGOPurchasing Support Specialist at INTUGO
Luis Fernando Padilla RamírezLuis Fernando Padilla Ramírez
Network Operation Center Engineer at IntugoNetwork Operation Center Engineer at Intugo