G-Suite
Jorge A Sanchez
Account Manager / Onboarding Specialist
Hermosillo,SON
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies.
Collaborative and strategic team leader with robust background in customer relationship management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Account Manager / Onboarding
Retailer Web Services (Nationwide Marketing Group)
12.2021 - Current
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to event marketing, sales and brand promotion.
- Developed and maintained strong working relationships with professionals within assigned portfolio.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Contact Center Consultant
Adereso
08.2021 - 12.2021
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Increased efficiency and team productivity by promoting operational best practices.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Work with Clients to review their operation, product journey.
- Create action plans to improve efficiency, optimize existing processes and improve overall customer experience, build client relationships, create and present business review with KPIs.
Lead Supervisor, Operations
Results-CX (The Results Companies)
12.2013 - 08.2021
- Established clear lines of communication within the team, fostering collaboration and teamwork.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Boosted team performance by developing customer service training materials and conducting service training.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced employee turnover rate by creating a positive work environment and offering opportunities for professional growth.
Education
Bachelor of Science - Food Chemistry
Universidad De Sonora
Hermosillo 05.2001 -
Skills
Client Relationship Building
undefinedSoftware
Microsoft Office
Klaviyo
CRM (Salesforce, HubSpot)
Project Management (Monday, ClickUp)
Certification
Coaching for Growth
Timeline
Account Manager / Onboarding
Retailer Web Services (Nationwide Marketing Group)
12.2021 - Current
Contact Center Consultant
Adereso
08.2021 - 12.2021
Lean Six Sigma White Belt
05-2021
Project Management Fundamentals
04-2021
Coaching for Growth
01-2020
Lead Supervisor, Operations
Results-CX (The Results Companies)
12.2013 - 08.2021
Bachelor of Science - Food Chemistry
Universidad De Sonora
05.2001 -
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