Jorge Carlos Garza Castillo
Costumer Service Representative
San Nicolás de los Garza
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Customer Service Representative
Afni
04.2025 - Current
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Results Cx
07.2024 - 03.2025
- Handled billing inquiries and processed transactions accurately, maintaining attention to detail in a fast-paced environment.
- Conducted follow-up calls with customers to ensure resolution of issues and gather feedback on service experiences, fostering continuous improvement efforts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
General Laborer
Arsa Enterprises
05.2024 - 06.2024
- Operated hand tools and machinery to assist in various tasks, ensuring adherence to safety protocols and operational standards.
- Assisted in loading and unloading materials, efficiently organizing inventory for easy access and improved workflow.
- Conducted routine inspections of equipment to identify maintenance needs, contributing to a safe and efficient work environment.
Customer Service Representative
Global Telesourcing Mexico, S. De R.L. De C.V
01.2024 - 04.2024
- Assisted customers with inquiries and resolved issues through effective communication, ensuring a high level of customer satisfaction.
- Utilized CRM software to log customer interactions and track service requests, improving response times and service quality.
- Collaborated with team members to identify common customer concerns, contributing to the development of solutions that enhanced overall service delivery.
- Provided product information and support through various channels, including phone and email, facilitating informed purchasing decisions for customers.
Education
High School Diploma -
Justin F Kimball
3606 S Westmoreland Rd, Dallas, TX 75233, Estados 06-2021
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Complaint resolution
Time management
Call center experience
Problem resolution
Data collection
Decision-making
Critical thinking
Timeline
Customer Service Representative
Afni
04.2025 - Current
Customer Service Representative
Results Cx
07.2024 - 03.2025
General Laborer
Arsa Enterprises
05.2024 - 06.2024
Customer Service Representative
Global Telesourcing Mexico, S. De R.L. De C.V
01.2024 - 04.2024
High School Diploma -
Justin F Kimball
Similar Profiles
Margaret ThompsonMargaret Thompson
Sales at AFNISales at AFNI
Juan RochaJuan Rocha
Project Coach II at AFNIProject Coach II at AFNI
Jessica FernandezJessica Fernandez
Customer Service Representative at AfniCustomer Service Representative at Afni
Arturo Alejandro CastilloArturo Alejandro Castillo
Procurement Manager at Cadrex (Ex-Tenere)Procurement Manager at Cadrex (Ex-Tenere)
Alejandra Valades RíosAlejandra Valades Ríos
Tooling and Dimensional Specialist at METALSATooling and Dimensional Specialist at METALSA