Jorge Emiliano Ríos Guzmán
Queretaro
Summary
Service-focused, bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Barista - Seller
Dolce Far Niente
Queretaro
11.2021 - Current
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Complied with standards for merchandising, stocking and storing product.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Host
Little Caesars
Queretaro
09.2021 - 11.2021
- Took to-go orders by phone, answered customer questions and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assisted managers with quickly resolving service- and food-related issues.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Game Master and Manager Assistant
Lost Box
San Luis Potosi
07.2020 - 08.2021
- Watched guests closely to maintain current understanding of gameplay.
- Explained company policies, game rules and safety requirements.
- Used debugging techniques to identify issues with computer code and resolve errors.
- Kept game and party rooms clean and neat for next guests.
- Developed new, competitive tournament-based gaming field for 24 players and hosted successful leagues.
- Communicated clearly and on-time to share clues and direct game actions.
- Cultivated professional working relationships with marketing department, other design personnel and upper management.
- Followed specifications and technical limitations when designing to meet established design and gameplay objectives.
Education
Bachelor -
Tecmilenio
San Luis Potosi 08.2019 - 08.2021
Ongoing - International Business
Tecmilenio
Queretaro 01.2022 - Current
Skills
- Inventory management
Accomplishments
- Customer Service
- Suggestive selling
- Cash Management
- Use of point of sale
- Client retention
Timeline
Ongoing - International Business
Tecmilenio
01.2022 - Current
Barista - Seller
Dolce Far Niente
11.2021 - Current
Host
Little Caesars
09.2021 - 11.2021
Game Master and Manager Assistant
Lost Box
07.2020 - 08.2021
Bachelor -
Tecmilenio
08.2019 - 08.2021
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