Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Jorge Enrique Fitch Ponce

Jorge Enrique Fitch Ponce

Mexicali, Baja California

Summary

Sales Associate praised by management for exceeding sales target. Offers talent for identifying customer needs and upselling to higher-value products. Composed and articulate individual with expert-level product knowledge. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Goal-oriented professional brings comprehensive experience maintaining customer satisfaction and contributing to company success. Commended for delivering excellent customer service. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Overview

5
5
years of professional experience

Work History

Sales Agent

Sales Hub
Mexicali, Baja California
06.2023 - 11.2024
  • Resolved customer complaints promptly and effectively.
  • Offered product and service consultations and employed upselling techniques.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Developed key customer relationships to increase sales.
  • Negotiated deals and handled complaints or objections.
  • Conducted market research to identify new sales opportunities.
  • Developed relationships with customers by providing excellent customer service.

Sales Agent

Redial
Mexicali, Baja California
05.2022 - 05.2023
  • Worked with cross-functional teams to achieve goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Assisted senior management in developing strategies for increasing sales revenue.
  • Maintained accurate records of all sales activities in the company's CRM system.
  • Coached new employees on best practices for closing deals quickly and efficiently.
  • Generated leads through cold calling, online searches, and referrals from existing clients.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Performed daily analysis of sales figures to identify areas of improvement within the team's performance.
  • Improved customer service feedback scores through outstanding service.

Customer Service Representative

Telvista
Mexicali, Baja California
05.2020 - 11.2021
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered customer inquiries via phone, email, and chat.
  • Collected deposits or payments and arranged for billing.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

Some College (No Degree) - Engineering

Universidad Politécnica De Baja California
Mexicali, Baja California

Skills

  • Sales follow-up
  • Closing deals
  • Leads generation
  • Networking
  • Upselling strategies
  • Customer assistance
  • Key relationship management
  • Resilience under pressure
  • Making offers
  • Program promotion
  • Performance tracking
  • Technical support
  • Client analysis
  • Sales strategies
  • Meeting facilitation
  • Sales strategy development
  • Building rapport
  • Sales presentations
  • Business development
  • Adaptability to change
  • Cold calling
  • Closing sales
  • CRM software usage
  • Call control
  • Objection handling

Languages

Spanish
First Language
English
Proficient (C2)
C2

References

References available upon request.

Timeline

Sales Agent

Sales Hub
06.2023 - 11.2024

Sales Agent

Redial
05.2022 - 05.2023

Customer Service Representative

Telvista
05.2020 - 11.2021

Some College (No Degree) - Engineering

Universidad Politécnica De Baja California

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Jorge Enrique Fitch Ponce