Jorge Alberto Palacios Ávila

• Production schedules management, optimizing resources and workflows.
• Analyzing data to forecast demand, optimize production and due dates for our customers.
• Inventory level control keeping the stock needed for our targets.
• Understanding of the production flow of our products, starting from electronic components to our final product.
• Proficient in Microsoft Office and MRP - PRP systems.
• Identifying and resolving issues that may cause bottlenecks or production delays.
• Deep understanding of the electronic global market, including emerging trends and supply chain dynamics.

• Worked directly with production personnel to resolve production scheduling issues and conflicts.

• Created production forecasting plans utilizing Excel spreadsheet tools and input from production and management teams.

• Managed system support functions to set priorities and service levels expectations.
• Schedule deliveries; on-time deliveries to customers; request, deliver and planning of each shipment (avg. of 20 shipments in a daily basis).
• Continues improvement.
• Liaised between warehouse personnel and customer to facilitate operational needs.
• Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
• Tracked orders and notified customers of status or potential delays.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices, and shipments.
• Support Internal Customers’ needs and concerns.

• Customer sales agent of the month 3 times in a row.
• Meeting a client requirements understanding the company position.
• Crucial understanding for customer needs.
• Strong communication.
• Developed effective solutions to satisfy customer experience and retention.
• Ability to negotiate effectively improving needs and customer satisfaction.
• Ability to adapt different customer personalities to provide the best customer support.