Jorge Erick Ramirez-Bedolla
Tecate, Baja California
Summary
Dynamic professional with a proven track record in enhancing customer engagement and appointment setting at Smart Home Innovations. Leveraged Salesforce CRM and exceptional telephone etiquette to exceed daily quotas, contributing to strategic planning and informed decision-making at MRW. Demonstrates a positive attitude and meticulous attention to detail, driving significant improvements in lead management and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Appointment Setter
Smart Home Innovations
04.2023 - 11.2024
- Arranged appointments between sales team and potential clients.
- Communicated details of upcoming promotions and events to generate customer interest.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
Appointment Setter
Solar Energy Consulting
01.2021 - 03.2023
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Screened potential customers to determine interest and requirements for products and services of company.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Acted as first point of contact and set appointments for prospective clients.
Data Analyst
MRW
02.2018 - 11.2020
- Conducted comprehensive data analysis to support strategic planning, leading to more informed decision-making.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Conducted Political surveys
Education
High School Diploma -
Madison East High School
Madison, Wi06-2004
Skills
- Script memorization
- Telephone etiquette
- Salesforce CRM
- Positive attitude
- Cold calling
- Setting appointments
- Attention to detail
Timeline
Appointment Setter
Smart Home Innovations
04.2023 - 11.2024
Appointment Setter
Solar Energy Consulting
01.2021 - 03.2023
Data Analyst
MRW
02.2018 - 11.2020
High School Diploma -
Madison East High School
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