Jorge Giovanni Ramirez Ortiz
Information Technology Management And Customer Service Professional
Tlaquepaque
Summary
Professional with over 2 years of experience and strong background in customer service and collections, proven ability to manage client interactions, analyze data, and ensure compliance with company policies.
My professional goals are centered around continuous growth, gaining valuable experience and seeking to contribute to innovative teams where I can apply my problem-solving and relationship management skills.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Business Center Representative
Feria Internacional Del Libro
12.2023 - 12.2023
- Received and resolved customer questions and concerns within established guidelines
- Gathered and verified required customer information for tracking purposes
- Navigated multiple computer systems and utilized search tools to find information
- Kept work areas clean, supplies organized, and equipment maintained
Collections Agent
Beliveo
06.2018 - 06.2019
- Managed sensitive customer data in compliance with privacy regulations
- Collaborated with internal teams to address escalated cases, often requiring in-depth data analysis
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives
- Achieved a 95% customer satisfaction rate by resolving complex issues in an average of 10 minutes per call
Customer Service Representative
Teleperformance
09.2016 - 12.2017
- Answered inbound calls to handle various concerns, set appointments and close sales
- Delivered effective resolutions on escalated calls, enhancing customer satisfaction and company performance
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Education
Information Technology Management -
Universidad Lamar
Guadalajara, Jal 01.2021 - 12.2023
Skills
- Customer relations
- Report generation
- Strong analytical and problem solving skills
- Excellent attention to detail and accuracy in data handling
- Effective communication and interpersonal skills
- Proficient in Microsoft Excel and database management tools
- Bilingual in Spanish and English, with experience in customer service in multicultural environments
- Team Collaboration
Timeline
Business Center Representative
Feria Internacional Del Libro
12.2023 - 12.2023
Information Technology Management -
Universidad Lamar
01.2021 - 12.2023
Collections Agent
Beliveo
06.2018 - 06.2019
Customer Service Representative
Teleperformance
09.2016 - 12.2017
Similar Profiles
Angel Felipe Magallon IñiguezAngel Felipe Magallon Iñiguez
Technical Support Intern at Feria Internacional Del Libro (FIL)Technical Support Intern at Feria Internacional Del Libro (FIL)
Gordana RadulovićGordana Radulović
Intern Trainee at MUSLI - Museo Della Scuola E Del Libro Per L'infanIntern Trainee at MUSLI - Museo Della Scuola E Del Libro Per L'infan
XAVIER FERNÁNDEZXAVIER FERNÁNDEZ
Data Analyst at Universidad Internacional Del EcuadorData Analyst at Universidad Internacional Del Ecuador