Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jorge Ignacio Sapien Medina

Jorge Ignacio Sapien Medina

Bilingual Customer Support Specialist
Chihuahua

Summary

Accomplished Butcher Block Supervisor at Alsuper, adept in knife handling and fostering team collaboration. Demonstrated excellence in enhancing operational efficiency, achieving high customer satisfaction, and maintaining stringent safety standards. Proven leadership in staff development and vendor negotiations, ensuring premium product quality and service. Skilled in multitasking and adaptability, with a strong focus on results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Attentive and enthusiastic Meat Department Manager with background in training, team leadership and schedule coordination. Knowledgeable about retail operations and all areas of meat department, including proper equipment use, cleaning standards and maintaining food safety. Hardworking Meat Department Manager adept at providing customers with positive experience at every visit. Maintain stock on shelves and cold storage areas attractive with best meats. Offering [Number] years of experience managing meat department for busy grocery stores.

Overview

5
5
years of professional experience
1
1
Language
1
1

English

Work History

Butcher Block Supervisor

Alsuper
07.2023 - 07.2024
  • Led team meetings focused on continuous improvement, fostering an open dialogue between employees and supervisors about best practices in operation efficiency.
  • Maintained a clean, safe, and sanitary work environment to comply with health regulations.
  • Enhanced customer satisfaction by ensuring high-quality meat products and timely service.
  • Built strong relationships with vendors to ensure consistent supply of premium meats at competitive prices.
  • Evaluated employee performance through regular reviews, recognizing achievements while providing constructive feedback for areas needing improvement.
  • Created a positive work environment that promoted employee engagement and high levels of job satisfaction.
  • Trained new team members on proper techniques and safety procedures, improving overall performance.
  • Assisted customers with special orders or custom requests, providing personalized service that exceeded expectations.
  • Conducted regular quality checks on meat products, ensuring adherence to company standards and food safety guidelines.

Bilingual Administrative Assistant

Empereon
04.2021 - 06.2023
  • Enhanced office efficiency by managing and organizing daily administrative tasks.
  • Supported management in decision-making processes by gathering relevant data and presenting findings in a clear, concise manner.
  • Organized company events and meetings, ensuring smooth execution and positive results.
  • Collaborated with colleagues to implement new procedures that increased operational efficiency throughout the office environment.
  • Improved file organization system, making it easier to locate important documents when needed.

Bilingual Call Center Agent

Teleperformance
02.2019 - 02.2021
  • Delivered personalized assistance by attentively listening to customer concerns and empathizing with their situation.
  • Contributed to the achievement of departmental goals by consistently meeting or exceeding individual performance metrics.
  • Streamlined call handling processes for increased productivity and reduced average call duration.
  • Adapted communication style according to caller''s requirements, promoting clear understanding between parties involved.
  • Provided exceptional support to customers with accurate information on products, services, and policies.
  • Navigated multiple software applications simultaneously during calls for efficient information retrieval and data entry tasks.

Education

Administración Gubernamental - Economy And Government

Universidad Autónoma De Chihuahua
Chihuahua City, Chihuahua, Mexico
05.2001 -

Skills

Knife Handling

Timeline

Butcher Block Supervisor

Alsuper
07.2023 - 07.2024

Bilingual Administrative Assistant

Empereon
04.2021 - 06.2023

Bilingual Call Center Agent

Teleperformance
02.2019 - 02.2021

Administración Gubernamental - Economy And Government

Universidad Autónoma De Chihuahua
05.2001 -
Jorge Ignacio Sapien MedinaBilingual Customer Support Specialist