Jorge Jacob Zurita Corro
Telecomm Engineer
CDMX
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
VoIP Support Engineer
MICROSOFT
03.2020 - Current
- L1/L2 Support for Voice Core products like Perimeta (SBC), CFS(Softswitch class 5), MaxUC (Softclient).
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
- Troubleshoot Service Impacting emergencies U1/U2 Support Tickets. 24/7 Support Roster member
- Leveraged data-driven decision-making to identify opportunities for process enhancements, leading to significant cost savings.
- Wrote, reviewed and edited technical document in accordance with template requirements.
SERVICE PROJECT MANAGER
ERICSSON
06.2016 - 07.2017
- Planning and resource allocation, scope definition, risk identification and management, KPI Monitoring, Incident Report and Strategy Implementation to optimize delivery on diverse RAN projects
- Streamlined project timelines and reduced costs by implementing efficient resource allocation strategies.
- Implemented risk mitigation strategies to minimize potential obstacles and ensure smooth project progression.
INTEGRATION COORDINATOR
ERICSSON
03.2014 - 05.2016
- Handle HW upgrade (RRU-31 Multiband) operations, Quality control and Daily report of activities for RRU on +30,000 sites
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
INTEGRATION ENGINEER
ERICSSON
12.2011 - 3 2014
- Commissioning and Integration of CORE nodes (M-GW & eBSC) in CDMA 3G Network to upgrade capabilities. 30,000 RBS migration to new CDMA CORE. Integration of new bands (1900/800) and carriers into the live network 3.5G CDMA & 4G LTE
- Managed vendor relationships effectively during implementation projects to ensure timely delivery of resources and support when needed.
- Provided expert guidance during system upgrades or enhancements to minimize disruption to integrated workflows.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
BENEMERITA UNIVERSIDAD AUTONOMA DE PUEBLA
PUEBLA 08.2007 - 01.2012
Skills
- Committed
- Assertive
- Professional
- Teamwork
- Leadership
- Proactive
- Punctual and responsible
- Resilient
System Troubleshooting
Technical reporting
Analytical Thinking
Production Support
Decision-Making
Certification
SSCA® 'Elite' Certification
Timeline
AZURE AI Fundamentals
06-2025
AZURE Cloud Fundamentals
07-2023
SSCA® 'Elite' Certification
09-2021
VoIP Support Engineer
MICROSOFT
03.2020 - Current
CCNA
03-2020
SERVICE PROJECT MANAGER
ERICSSON
06.2016 - 07.2017
INTEGRATION COORDINATOR
ERICSSON
03.2014 - 05.2016
INTEGRATION ENGINEER
ERICSSON
12.2011 - 3 2014
Bachelor of Science - Electrical, Electronics And Communications Engineering
BENEMERITA UNIVERSIDAD AUTONOMA DE PUEBLA
08.2007 - 01.2012
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