Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Jorge L Chavez

Jorge L Chavez

Summary

Adept at bilingual communication and customer service, I excelled at Instaguard Security Services by enhancing customer satisfaction and loyalty through empathetic resolution of conflicts and proficient Spanish translation. My collaborative spirit and problem-solving skills contributed to team success, achieving top performance metrics and fostering positive client relationships.

Offering strong foundation in bilingual communication and genuine interest in customer service, eager to learn and grow within this role. Brings ability to understand and address customer concerns promptly and accurately, coupled with proficiency in using customer service software. Ready to use and develop communication and problem-solving skills in Customer Service role.

Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments.

Dynamic Bilingual Customer Service Representative with 3 years of experience handling incoming calls, resolving customer issues, inputting orders, and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Bilingual Customer Service Representative

Instaguard Security Services
09.2023 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Provided language translation services for customer service inquiries.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
  • Utilized English proficiency to build relationships with [English]-speaking customers.
  • Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
  • Contributed to a positive work environment by fostering collaboration and open communication among diverse team members.
  • Participated in ongoing training sessions aimed at enhancing product knowledge and refining customer service skills.
  • Met customer service objectives by providing superior customer service to English-speaking customers.

Telecommunications Operator

Legal Services Agency
08.2021 - 09.2023
  • Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
  • Managed high call volume while maintaining professionalism and composure during periods of peak demand.
  • Connected callers with appropriate professional, department, or business.
  • Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Maintained detailed records of interactions with customers for future reference and problem resolution assistance.
  • Ensured compliance with regulatory requirements related to telecommunications systems operations and security measures while maintaining a safe working environment.
  • Managed and prioritized customer service requests to achieve prompt resolution.

Construction Assistant

Massias Inc
02.2010 - 09.2020
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Utilized construction tools and machinery to effectively complete job site projects.
  • Followed orders closely to help prepare for jobs, ready sites, complete assignments and clean up work areas at completion.
  • Maintained organized job sites, contributing to enhanced worker productivity and faster completion times.
  • Identified and fixed issues during phases of production.
  • Ensured compliance with all relevant regulations and codes, facilitating smooth inspections and approvals from local authorities.
  • Studied plans for each job to gain understanding of materials, tools and work required.
  • Reduced project duration by efficiently coordinating materials delivery and equipment usage.
  • Contributed to the successful completion of complex projects by assisting with various aspects of construction, such as framing, drywall installation, and electrical work.
  • Assisted in developing comprehensive safety protocols, resulting in a decrease in on-site accidents.
  • Assisted in project planning to ensure timely project completion within budget constraints.
  • Supported site safety protocols, significantly reducing incidents of workplace accidents.
  • Followed safety protocols on job sites.
  • Operated variety of power tools and hand tools.
  • Removed debris and waste from job sites.
  • Performed demolition work on existing structures.
  • Unloaded and stored construction materials.
  • Maintained tools and equipment in good working condition.
  • Painted walls, ceilings and other surfaces.
  • Set up ladders and other access equipment.
  • Assisted with plastering, tiling and carpentry.
  • Cleared work sites of hazardous items.
  • Mixed mortar and concrete.
  • Dug trenches and backfill holes to prepare for construction site.
  • Assisted in construction of commercial and residential buildings.
  • Tested construction equipment to verify working condition.
  • Assisted in laying bricks and blocks.
  • Maintained knowledge of safety practices for removing hazards from working sites.
  • Excavated soil and trenches.
  • Performed roofing installations.
  • Dismantled constructing scaffolding, bracing and other temporary structures for construction sites.
  • Erected scaffolding, frames and formwork.
  • Liaised with carpenters or electricians to complete duties.
  • Operated heavy machinery on construction sites.
  • Enhanced project efficiency by assisting in coordination of on-site operations.

Bank Teller

Wells Fargo
09.2005 - 04.2006
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Collaborated with team members to ensure smooth operations and high-quality service.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.

Education

No Degree - Supervision

East Los Angeles College
Los Angeles California
06-2005

High School Diploma -

Bell High School
Bell C.A.
06-2004

Skills

  • Fluent bilingualism
  • Customer service
  • Problem-solving
  • Spanish translation
  • English translation
  • Customer support
  • Data entry
  • Call center experience
  • Payment processing
  • Document translation
  • Upselling strategies
  • Product knowledge
  • Call management
  • Caller assistance
  • CRM systems
  • CRM software usage
  • Time management
  • Empathy and patience
  • Active listening
  • Verbal and written communication
  • Flexibility and adaptability
  • Telephone etiquette
  • Bilingual communication
  • Script adherence
  • Telesales
  • English fluency
  • Spanish fluency
  • Teamwork and collaboration
  • Computer skills
  • Microsoft office
  • Translation and interpretation services
  • Understanding customer needs
  • Professional telephone demeanor
  • Remote office availability
  • Call documentation
  • Relationship building
  • Customer data confidentiality
  • Sales and upselling
  • Order processing
  • Following scripts
  • 50 wpm typing speed
  • Sales transactions
  • Sales expertise
  • Transaction processing

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Certification

  • OSHA Certified
  • California Driver's License
  • Tijuana B.C. Driver's License
  • First Aid Certification
  • Forklift Certification

Timeline

Bilingual Customer Service Representative

Instaguard Security Services
09.2023 - 12.2024

Telecommunications Operator

Legal Services Agency
08.2021 - 09.2023

Construction Assistant

Massias Inc
02.2010 - 09.2020

Bank Teller

Wells Fargo
09.2005 - 04.2006

No Degree - Supervision

East Los Angeles College

High School Diploma -

Bell High School

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Jorge L Chavez