Streamline - Property Management Program
Jorge Luis Luevano Charia
Administrative Assistant │Customer support representative
Summary
Accomplished professional with a proven track record at CasaGo, adept in office management and tech-savvy solutions. Excelled in enhancing customer satisfaction and streamlining operational efficiency. Demonstrates exceptional adaptability and communication skills, contributing to significant improvements in client relations and internal processes. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Receptionist
CasaGo
08.2024 - Current
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Ringcentral Phone Support
CasaGo
11.2021 - Current
- Provide expert-level phone support for Casago Franchise Owners, diagnosing and resolving technical problems.
- Assist with the configuration of RingCentral products, including phone setup, call routing, and system settings.
- Handle technical escalations and work closely with technical engineering teams to resolve complex issues.
- Monitor and manage open support tickets, ensuring timely and accurate solutions.
- Offer proactive support by identifying potential issues before they escalate.
- Educate Casago employees, supervisors, managers, and franchise owners on product features, updates, and integration best practices.
- Track and report recurring technical issues to improve product development.
Call Center Representative
CasaGo
12.2020 - Current
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Identified and resolved discrepancies and errors in customer accounts.
Receptionist
Peñasco Del Sol
11.2020 - 12.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
English Teacher
Colegio Amerciano CIMA
08.2019 - 11.2020
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
Electromechanical Technician
Las Palomas Beach and Golf Resort
07.2019 - 08.2019
- Maintained accurate records of maintenance activities, repairs performed, and parts replaced for traceability purposes.
- Fixed electrical systems and piping systems.
Customer Service Associate / Cashier at Sam's Club
Sam's Club
09.2018 - 07.2019
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Education
In The Process of Professional Diploma in Law - Law
Universidad Del Desarrollo Profesional
Puerto Peñasco, Sonora, Mexico 05.2001 -
Diploma in Industrial Maintenance - Industrial Maintenance
Universidad Tecnologica De Puerto Peñasco
Puerto Peñasco, Sonora, Mexico 05.2001 -
Skills
Data Entry
Telephone skills
File Management
Office Management
Administrative Support
Customer/Client relations
Time Management
Verbal and written communication
Documentation And Reporting
Document Management
Tech-Savvy
Adaptability
Software
Ringcentral - Phone Management System
Languages
English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Timeline
Receptionist
CasaGo
08.2024 - Current
Ringcentral Phone Support
CasaGo
11.2021 - Current
Call Center Representative
CasaGo
12.2020 - Current
Receptionist
Peñasco Del Sol
11.2020 - 12.2020
English Teacher
Colegio Amerciano CIMA
08.2019 - 11.2020
Electromechanical Technician
Las Palomas Beach and Golf Resort
07.2019 - 08.2019
Customer Service Associate / Cashier at Sam's Club
Sam's Club
09.2018 - 07.2019
In The Process of Professional Diploma in Law - Law
Universidad Del Desarrollo Profesional
05.2001 -
Diploma in Industrial Maintenance - Industrial Maintenance
Universidad Tecnologica De Puerto Peñasco
05.2001 -
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