Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

José Altamirano

Mexicali

Summary

Client Services Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency. Dedicated

Overview

11
11
years of professional experience

Work History

Customer Success Specialist

Capita Works
11.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat business, and improved sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Tracked customer service cases and updated service software with customer information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.

Client Services Manager

Telvista Group
07.2018 - 11.2021
  • Established and oversaw implementation of effective budgeting and accounting system that improved efficiency and reduced costs.
  • Interacted with 17 clients on regular basis to quickly alleviate issues and provide project updates.
  • Supervised daily operations and sales functions to ensure maximization of revenue, customer satisfaction and employee productivity,
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to ensure resolution.
  • Collaborated with finance department to ensure invoicing accuracy for all applicable products, services, software and logistics.

Recruitment Specialist

Telvista Group
02.2017 - 07.2018

Budget Analyst

ISEP
08.2012 - 01.2017

Education

Bachelor's Degree - Accounting

Universidad Autónoma De Baja California
Mexicali

Skills

  • Client Relationships
  • Recruiting and Hiring
  • Project oversight
  • Business Administration
  • Microsoft PowerPoint
  • System Implementation
  • Daily Reports
  • Business Development Understanding
  • Customer Feedback
  • Critical Thinking
  • Executive Management Support
  • CRM Software
  • Client Inquiries

Languages

English
Advanced (C1)

Timeline

Customer Success Specialist

Capita Works
11.2021 - Current

Client Services Manager

Telvista Group
07.2018 - 11.2021

Recruitment Specialist

Telvista Group
02.2017 - 07.2018

Budget Analyst

ISEP
08.2012 - 01.2017

Bachelor's Degree - Accounting

Universidad Autónoma De Baja California

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José Altamirano