Summary
Overview
Work History
Education
Skills
Timeline
Generic
José Durazo

José Durazo

Sr. Field Service Engineer

Summary

Resourceful engineer with a strong background in both technical sales and hands-on troubleshooting, offering a blend of commercial insight and field expertise. Experienced in system commissioning, on-site technical support, and automation integration across multiple industries worldwide (e.g., Poland, Australia, India, Chile, Argentina, USA, Canada). Known for excellent communication, customer service, and a positive, solution-oriented attitude. Proven ability to deliver value through technical consulting, post-sales service, and collaborative problem-solving with clients. Available for travel worldwide.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Field Service and Spare Parts Latin America Manager

Food Process Solutions
01.2024 - Current
  • Led spare parts and field service operations for Latin American clients.
  • Managed customer technical support, scheduling service technicians, and ensuring spare parts logistics.
  • Improved service response times and customer satisfaction across the region.

Field Service Technician

Food Process Solutions
01.2022 - 01.2024
  • Installed, maintained, and troubleshooted food processing equipment on-site.
  • Provided training and support to plant operators.
  • Supported commissioning and testing of systems in Latin American facilities.

Project Manager and Consultant

ProContacto
01.2021 - 01.2022
  • Managed automation and technical consulting projects.
  • Led cross-functional teams in implementation and integration.
  • Delivered client-specific solutions improving operational efficiency.

Regional Sales Engineer

SICK Mexico
01.2018 - 01.2021
  • Provided sensor and vision system integration solutions for automotive, pharma, and food industries.
  • Delivered training, product demos, and post-sale technical support.

Education

B.S. - Mechatronic Engineering

Tecnológico de Monterrey
Hermosillo, Sonora
01.2007 - 01.2011

Skills

Project & Service Operations Management

Timeline

Field Service and Spare Parts Latin America Manager

Food Process Solutions
01.2024 - Current

Field Service Technician

Food Process Solutions
01.2022 - 01.2024

Project Manager and Consultant

ProContacto
01.2021 - 01.2022

Regional Sales Engineer

SICK Mexico
01.2018 - 01.2021

B.S. - Mechatronic Engineering

Tecnológico de Monterrey
01.2007 - 01.2011

Similar Profiles

CREATE PROFILE
José DurazoSr. Field Service Engineer