JOSÉ ENRIQUE TORRES HERNÁNDEZ
Puebla City, Puebla
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Bilingual Customer Service Agent
GGA Solutions
10.2023 - Current
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests
- Demonstrated adaptability by quickly learning new systems and technologies as they were implemented within the organization.
- Maintained comprehensive knowledge of company products and services, enabling informed recommendations to customers.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
Bilingual Customer Service Agent
BPO Centers
02.2023 - 09.2023
- Provided friendly, attentive service by promptly responding to customer enquiries and processing insurance claims
- Maintained comprehensive knowledge of company products and services, enabling informed recommendations to customers.
- Demonstrated adaptability by quickly learning new systems and technologies as they were implemented within the organization.
Bilingual Customer Service Agent
Alorica
11.2021 - 01.2023
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
English Language Teacher
Greenfields School
10.2020 - 06.2021
- Planned, designed and produced high-quality teaching materials, increasing student productivity
- Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.
- Established positive classroom management boundaries to create safe, known environment for behavior among students.
- Taught two lessons per week to over 20 students throughout basic to advanced grade levels.
French Language Teacher
Colegio Alfonso Taracena Quevedo
10.2019 - 06.2021
- Used a variety of clever teaching techniques to help students excel in learning fluent French
- Improved students'' written communication skills through regular assignments focused on grammar, vocabulary, and sentence structure.
- Collaborated with colleagues to develop cross-curricular French language projects, promoting interdisciplinary learning.
Bilingual Teacher
Universidad del Valle de Puebla
10.2017 - 05.2019
- Provided special needs students with assistive devices and supportive technology, offering assistance accessing institution's facilities and resources
- Gained knowledge of students' strengths and learning difficulties and adapted lessons to varying abilities, stimulating interest in subject matter
Education
High School Diploma -
Universidad Del Valle De Puebla
Puebla, Puebla01.2018
Skills
- Live chat operation
- Script following
- Customer account management
- Product troubleshooting
- Complaint handling
- Refund and exchange
- After-sales support
- Account management
- Telephone switchboard operation
- Team management
- Order processing
- Route dispatch
- Call centre experience
- Shipping and receiving
- Order fulfillment
Languages
English
Advanced (C1)
French
Intermediate (B1)
Timeline
Bilingual Customer Service Agent
GGA Solutions
10.2023 - Current
Bilingual Customer Service Agent
BPO Centers
02.2023 - 09.2023
Bilingual Customer Service Agent
Alorica
11.2021 - 01.2023
English Language Teacher
Greenfields School
10.2020 - 06.2021
French Language Teacher
Colegio Alfonso Taracena Quevedo
10.2019 - 06.2021
Bilingual Teacher
Universidad del Valle de Puebla
10.2017 - 05.2019
High School Diploma -
Universidad Del Valle De Puebla
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