José Ángel Sánchez Muñoz

Hermosillo

Summary

Dynamic professional with over 14 years of experience in administration, logistics, sales, and personnel management. Recognized for strong leadership, decision-making, and customer service skills, as well as the ability to develop strategies that improve operational efficiency and client satisfaction. Skilled in inventory management, supplier relations, and team supervision, with a proven record of driving growth and optimizing business processes.

Overview

years of professional experience

Work History

Administrative Manager

LunaMuebles

11.2012 - Current

Oversee daily administrative and operational logistics for a leading regional furniture retailer.
Supervise a team of 20+ employees, ensuring smooth coordination across sales, inventory, and warehouse operations.
Manage supplier relationships and negotiate contracts, achieving cost savings of up to 15% annually.
Implemented inventory control systems that reduced losses by 25% and improved stock accuracy.
Prepare financial reports and develop commercial strategies to increase market competitiveness.

Deputy Manager

Banco Azteca

12.2011 - 09.2012

Provided financial advisory services to clients on loans, insurance, and credit cards.
Resolved customer complaints and ensured compliance with banking regulations.
Achieved 110% of monthly sales targets for financial products.
Developed personalized customer service strategies that increased client retention rates.

Sales Executive

Milenio Celular

10.2010 - 01.2011

Advised customers on mobile devices and service plans, consistently exceeding sales quotas.
Assisted with inventory management and day-to-day administrative tasks.
Implemented in-store marketing campaigns, boosting accessory sales by 30%.

Administrative Supervisor

Ultramarinos Súper H

11.2002 - 10.2010

Directed administrative and logistics operations for a large retail grocery store.
Managed inventories and streamlined warehouse procedures to reduce operational errors.
Trained and supervised staff, improving team productivity and customer satisfaction.

Education

Bachelor’s Degree - International Trade

Centro de Estudios del Estado de Sonora

Hermosillo, Sonora

01.2011

Skills

Leadership & Team Management
Logistics & Supply Chain Optimization
Customer Relationship Management (CRM)
Conflict Resolution & Problem Solving
Advanced Microsoft Office Suite (Word, Excel, PowerPoint)

Financial Reporting & Strategic Planning
Office administration
Organization and multitasking
Staff management

Languages

Spanish: Native

English: Intermediate (professional working proficiency)

Timeline