José Pablo Urquiza

· - Led a team of 5 technicians to complete over 400 vehicle failure analyses, reducing warranty costs in 35%.

· Monitored warranty metrics to ensure compliance with company standards and policies.

· Negotiated favorable terms with customers regarding replacement parts costs under warranties, benefiting the company's bottom line.

· - Managed daily communication with US OEM customers through meetings, emails, and online platforms.

· Collaborated with cross-functional teams to address root causes of warranty claims, resulting in increased product reliability.

· - Conducted comprehensive mechanical, software, and electrical failure analyses.

· Developed and maintained documentation for warranty processes and procedures.

· Collaborated with cross-functional teams to resolve warranty claims and enhance customer satisfaction.

• - Ensured machine functionality and product quality in production lines.
• - Participated in launching a new production line, including documentation and testing.
• - Verified and updated Failure Mode and Effect Analysis (FMEA) documentation.
• Designed and implemented manufacturing processes to enhance production efficiency and reduce waste.
• Collaborated with cross-functional teams to identify and resolve production issues, improving operational workflows.
• Utilized CAD software to create detailed designs and specifications for manufacturing components.