Microsoft Technologies
José Tamayo
IT Cloud Consultant
Guadalajara
Summary
I am a proactive person, excellent teammate and responsible. I really enjoy learning new things, my goal is a challenging and dynamic position where I can share my experience and at the same time add new knowledge.
Organized and reliable candidate successful in managing multiple priorities with a positive attitude. Willingness to take on additional responsibilities to meet team goals.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
IT Cloud Consultant
Difinity First
Monterrey
07.2021 - Current
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved problems, improved operations and provided exceptional service.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Created plans and communicated deadlines to complete projects on time.
- Increased customer satisfaction by resolving issues.
- Conducted research, gathered information from multiple sources and presented results.
- Identified issues, analyzed information and provided solutions to problems.
- Cloud administration (Azure, AWS)
- Servers administration (Linux, Windows)
- Setup and troubleshooting of Office 365 on mobile devices.
- Administration of Office 365 licensing.
- License management for user deployments
- Remote Desktop Support about O365 for users at all locations.
- Windows Server Active Directory
IT Services Coordinator
Handcloud Solutions
Guadalajara
12.2020 - 07.2021
- Used coordination and planning skills to achieve results according to schedule.
- Identified issues, analyzed information and provided solutions to problems.
- Prepared variety of different written communications, reports and documents.
- Resolved problems, improved operations and provided exceptional service.
- Drove operational improvements which resulted in savings and improved profit margins.
- Delivered services to customer locations within specific timeframes.
- Onboarded new temps by entering employee information into systems.
- Carried out day-to-day duties accurately and efficiently.
- Worked with customers to understand needs and provide excellent service.
- Azure Administration
- ServiceNow Administration
Senior Engineer
Tiba IT Services
Guadalajara
05.2020 - 12.2020
- Adhered to timelines to meet quality assurance targets.
- Determined project specifications by thoroughly studying performance standards, requirements and technical studies.
- Performed preventive maintenance and repairs on computers equipment.
- Mentored and coached entry-level and junior engineers to improve talent and boost skill levels.
- Developed and implemented proactive maintenance practices.
- Monitored employee performance to keep projects on task.
- Researched and investigated project requirements.
- Unblock accounts from Active Directory
OUC Engineer JR
Fraga Sistemas
Guadalajara
10.2019 - 05.2020
- Handled calls per day to address customer inquiries and concerns.
- Carried out day-to-day duties accurately and efficiently.
- Used coordination and planning skills to achieve results according to schedule.
- Received and processed stock into inventory management system.
- Monitored company inventory to keep stock levels and databases updated.
- Increased customer satisfaction by resolving issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team-building activities to enhance working relationships.
- Prepared variety of different written communications, reports and documents.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Education
Bachelor of Science - Computer Systems Engineering
Universidad De Guadalajara (UdG)
Ocotlan 08.2015 - 12.2019
High School Diploma -
CBTis 46
Ocotlan 08.2012 - 06.2015
Skills
Cloud Architecture Design
Active Directory
Microsoft 365
Microsoft EndPoint Manager (Intune)
Windows Server
SO (Linux, Windows)
Information Technology Infrastructure
Project Management
English proficiency
Infrastructure development
Critical Thinking
Additional Information
My goal is to be part of a work team where I can develop the skills and knowledge acquired throughout my curricular training and experience; consolidate myself professionally in a company or organization where personal achievements and performance are satisfactory, in addition to allowing opportunities for personal and professional development.
Interests
Cloud Technologies
Baseball
Timeline
IT Cloud Consultant
Difinity First
07.2021 - Current
IT Services Coordinator
Handcloud Solutions
12.2020 - 07.2021
Senior Engineer
Tiba IT Services
05.2020 - 12.2020
OUC Engineer JR
Fraga Sistemas
10.2019 - 05.2020
Bachelor of Science - Computer Systems Engineering
Universidad De Guadalajara (UdG)
08.2015 - 12.2019
High School Diploma -
CBTis 46
08.2012 - 06.2015