José Zavala
Chief of Staff
Summary
Self-directed and resourceful Chief of Staff with +10 years of experience successfully organizing, managing, and delivering cross-functional projects. Influences and guides at the executive level while structuring and executing complex analyses to support strategy in a fast-paced and evolving environment. Strong communications skills to effectively summarize and present forecast and data analysis topics to a wide audience.
As of now, I lead cross-functional strategic initiatives, liaising with staff, executives, senior leaders, and CEO regarding sales and growth OKRs, providing actionable recommendations for improvement. In the past, I had the opportunity to grow professionally in the Food Delivery sector, where I was responsible for implementing immediate responses to local issues and executing tailored local strategies where needed, bringing together a three-sided marketplace (Eaters-Restaurant-Courier) and optimizing the food delivery process. Also, I had the opportunity to grow professionally in the field of management consulting for more than 7 years, where I coordinated cross-country teams and client interaction in large infrastructure projects. I have experience in energy, penitentiary, telecommunications, textile, agribusiness, health, and ports.
Daily, I seek to add my experience and skills to more challenging projects, finding ways to achieve efficiencies in carrying out tasks.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
CHIEF OF STAFF
DRIP CAPITAL
11.2021 - Current
- Chief of Staff to the Head of Mexico overseeing strategic business initiatives, from development through successful execution; Also, responsible for the growth forecast and associated OKRs (sales and pipeline, income and revenue per product, marketing campaigns, among others); Lastly, acting as a point of contact between senior leaders and management team in decision-making, program management, and initiative implementation
- Major achievements:
- Designed, executed, and maintained the first growth dashes to show local results, and provide analysis, recommendations, and options to the Head of Mexico regarding local pipeline and sales
- Implemented a new CRM in Mexico for the pre-sales, sales, and AM teams, to support the management team in preparing reports without knowledge of SQL
- With the rise of interest rates by the FED, I helped design and execute a strategy to increase rates to current customer segments, based on the cost of the currency financed.
TERRITORY OPERATIONS & STRATEGY MANAGER
UBER
08.2019 - 11.2021
- As Territory Ops I act as the owner of a portfolio of cities and proactively execute tailored local strategies, address responses to local issues, and monitor and guide operational costs to meet targets (Territory P&L and budget optimization)
- Major achievements:
- Design a framework for executing radii optimization initiatives in Mexico to improve the core UberEats experience by increasing the radii of select high-value and good conversion ratio restaurants at geo-level, while maintaining reliability and pursuing profitability.
MANAGER
DELOITTE MEXICO
12.2016 - 07.2019
- Led and supervised the execution of projects by coordinating teams, consortiums and experts, conducting client relationships, managing P&L, and presenting reports and results
- Major achievements:
- Financial feasibility analysis of an ecotourism center in northern Mexico
- Advice to a private operator in two tender processes for a Specialized Vehicle Terminal (SVT) and a storage yard in the port of Altamira
- Financial feasibility analysis of an urban park in northern Mexico structured under PPP scheme
- Estimation of renewable energy potential in Mexico City.
SENIOR CONSULTANT
IDOM CONSULTING
10.2014 - 10.2016
- Supervised the execution of international, national, and regional projects by coordinating teams of up to 15 professionals
- Major achievements:
- Coordinate the PMO to support the public sector in the design, development, administration, and maintenance of the first Special Economic Zones (SEZs) in Mexico
- Conducted feasibility studies to finance a PPP project structured under the Unsolicited Proposal scheme to a public health entity in Mexico, achieving over USD 75 million from federal funds
- Collaborated in developing analytical models to assess social welfare in three Cost Benefit Analyses (CBA) for the railway, health, and real estate sectors
- Managed to reduce supply chain cost by 4% per year for one of the world's leading agro business companies.
CONSULTANT
IDOM CONSULTING
01.2012 - 01.2014
- Assisted teams of senior consultants in collecting, analyzing, and presenting market-related information to the client
- Analyzed industry trends and brainstormed with experts in creating welfare in infrastructure projects
- Conducted quantitative analysis to determine the economic and social impact of the proposed urban alternatives in the land to be vacated by the Mexico City International Airport
- Performed the Cost Benefit Analyses (CBA) for the first National Center Garment and Fashion in Mexico obtaining over USD 11 million from federal funds
- Implemented a Vehicle Quality Brand in the Port of Veracruz establishing procedures among authorities and automotive companies, reducing 48hrs on export time and 72hrs for imports
- Executed an analytic-driven process design and an organization transition plan to enhance the supply chain of a leading telecommunications company.
VISTEON - PURCHASING ASSISTANT
01.2010 - 01.2011
- Analyzed complex databases in order to develop statistical data resources to assist in proactive and targeted purchases.
Education
BACHELOR DEGREE - Business Creation and Development, B.A.
Instituto Tecnológico y de Estudios Superiores de
Chihuahua City, CHH 08.2007 - 05.2012
Skills
Financial analysis
undefinedAccomplishments
- 2016 – Project Management Diplomat
- MASPM
- Mexico City 2014 – Public-Private Partnerships in Infrastructure projects and services
- Universidad Anáhuac
- Mexico City
- 2009 – Technology Management and Entrepreneurship (TME) program
- University of New Brunswick, Canada.
Affiliations
PRIDE ERGs Groups
Certification
Project Management Diplomat. MASPM. Mexico City - 2016
Timeline
CHIEF OF STAFF
DRIP CAPITAL
11.2021 - Current
TERRITORY OPERATIONS & STRATEGY MANAGER
UBER
08.2019 - 11.2021
MANAGER
DELOITTE MEXICO
12.2016 - 07.2019
SENIOR CONSULTANT
IDOM CONSULTING
10.2014 - 10.2016
CONSULTANT
IDOM CONSULTING
01.2012 - 01.2014
VISTEON - PURCHASING ASSISTANT
01.2010 - 01.2011
BACHELOR DEGREE - Business Creation and Development, B.A.
Instituto Tecnológico y de Estudios Superiores de
08.2007 - 05.2012
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