José Alan Villarreal Moreno
Management
Guadalajara,JAL
Summary
Motivated on always adding 5 years+ of knowledge and expertise on customer service and management to the company and always trying to learn more and improve as a person and worker.
Overview
2
2
Languages
2
2
Certifications
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Customer Service Representative
Teleperformance
Guadalajara , Jalisco
01.2016 - 11.2017
- Worked on different areas, Loyalty, Sales, Tech Support, Retention and Escalations and had a better performance and development on the Sales team where I starter my career and promotion to Supervisor
- Regularly exceeded daily sales and product add-on quotas.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
Operations Supervisor
Teleperformance
Guadalajara, Jal.
11.2017 - 06.2020
- Used Microsoft Word and other software tools to create documents and other communications for my agents visibility on their performance
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Identified issues, analyzed information and provided solutions to problems and provided the feedback necessary to the agents growth.
- Created a good relationship with my agents from professional level to personal, to help them improve and reach the goals.
- Managed schedules, restrictions and payrolls for my agents and always had a back up plan for any emergency.
Operations Manager
Outcome Health
Chicago, IL
07.2020 - 05.2021
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Managed and allocated staff and material resources to meet production goals.
- Implemented processes that simplified procedures and reduced average processing time.
- Oversaw day-to-day operations, including supervising a 40 person team in their activities and needs during the day.
- Always trying to create a personal and professional relationship whit co-workers and subordinates
Education
International Business Management
Universidad Cuauhtémoc
Zapopan, Jalisco 01.2020 - Current
Skills
Sales expertise
Certification
MCAS - Microsoft Certified Application Specialist
Timeline
Operations Manager
Outcome Health
07.2020 - 05.2021
International Business Management
Universidad Cuauhtémoc
01.2020 - Current
Operations Supervisor
Teleperformance
11.2017 - 06.2020
Customer Service Representative
Teleperformance
01.2016 - 11.2017
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