José Alejandro Cabrera Palomares

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Responsible of developing tailored-made training content based on internal processes, using Desing Thinking and other learning methodologies and tools that help operations improve KPI, KSAT, eSAT and any other indicator considered priority for the MCO & DCO of the LOB, translating end-user needs into a full learning solution as a result.