José Alejandro Nava Cruz
Azcapotzalco
Summary
Ambitious professional with a passion for fostering personal and community growth. Drives engagement through educational initiatives and group facilitation, ensuring a supportive environment for learning. Committed to adapting to new challenges and delivering high-quality service.
Overview
9
9
years of professional experience
Work History
Facilitador
Impulso Social
Mexico City, Mexico
09.2024 - 07.2026
- Facilitated group dynamics through assertive and effective communication.
- Delivered educational presentations focused on preventing alcohol consumption among adolescents in Mexico city and its metropolitan area.
- Managed event pacing and scheduling to ensure the conference ran efficiently and on time.s
- Managed event pacing and scheduling to ensure the conference ran efficiently and on time.
Telephone Sales Agent
Medmarketing
Mexico city, Mexico
06.2019 - 12.2019
- Participated in regular training sessions to enhance sales techniques and deepen product knowledge.
- Executed outbound telesales for credit card products at Banamex bank, engaging potential customers effectively.
- Actively listened to customers, providing tailored responses to demonstrate genuine interest and understanding.
- Followed up customer calls with additional information or instructions.
Jefe de Orientación Educativa TV
Centro de Estudios Tecnológicos Industrial y de Servicios No. 39 "Profra. María Patiño, Viuda de Olmedo"
08.2018 - 07.2019
- Supported students with health issues to enhance academic performance.
- Facilitated interviews and mediation for students and parents to effectively resolve behavioural and academic challenges.
- Guided psychology interns from Universidad de Insurgentes and practicum students from Universidad Pedagógica Nacional, facilitating development of targeted intervention programmes.
- Managed sexual health, wellness, and behavioral prevention programs and workshops.
- Created and managed case files for substance abuse (drug and alcohol addiction) while providing support to vulnerable groups regarding dating violence and gender-related issues.
- Maintained comprehensive student records to ensure accurate tracking of progress and needs.
- Delivered training courses and workshops for corporate staff.
Collections Agent
Recremex
Mexico City, Mexico
01.2018 - 06.2018
- Current portfolio collection for Banorte bank.
- Use of digital platform for outbound automated calling.
- In-call data entry withtin the software system.
- Negotiated terms and agreements with clients to ensure mutual satisfaction.
- Confirmed payment arrangements and finalised customer payment dates and contact information.
Education
Licenciatura de Psicología -
Facultad de Estudios Superiores Zaragoza (FES-Z), UNAM
07-2017
Skills
- Customer Service
- Public speaking
- Group facilitation
- Active listening
- Time management
- Relationship building
- Data management
- Communication skills
Custom
- Derechos Humanos y género, CNDH, en línea, 2021
- Convivencia escolar desde la perspectiva de los Derechos Humanos, CNDH, en línea, 2021
- Claves para Gestionar Personas, IESE Bussines School de la Universidad de Navarra, en línea, 2020
- 1º Congreso Nacional de Psicología Forense, La Praxis Interinstitucional, Colegio Mexicano de Psicología Criminal y Forense, UNAM, 2019
- 5º Congreso Nacional de Intervención e Investigación en Tabaquismo, Instituto Nacional de Enfermedades Respiratorias, INER, 2019
- Psicometría y Evaluación Psicológica, UNAM, presencial, 2019
- Psicología Forense, Colegio Mexicano de Psicología Criminal y Forense, UNAM, presencial, 2018
- Asistencia Psicológica a Víctimas, UNAM, presencial, 2017
- Prejuicios en la comunidad homosexual, validación de un instrumento en jóvenes, 2 Congreso Internacional de Psicología, FES-Zaragoza, UNAM, cartel, 2016
- Experiencia de trabajo comunitario en el marco del envejecimiento saludable: aproximación en tres escenarios, 1 Foro de Práctica Supervisada de Psicología social, FES-Zaragoza, UNAM, exposición, 2016
Personal Information
Age: 26
Languages
English
Upper Intermediate
B2
Timeline
Facilitador
Impulso Social
09.2024 - 07.2026
Telephone Sales Agent
Medmarketing
06.2019 - 12.2019
Jefe de Orientación Educativa TV
Centro de Estudios Tecnológicos Industrial y de Servicios No. 39 "Profra. María Patiño, Viuda de Olmedo"
08.2018 - 07.2019
Collections Agent
Recremex
01.2018 - 06.2018
Licenciatura de Psicología -
Facultad de Estudios Superiores Zaragoza (FES-Z), UNAM