José Alfredo Crespo Rojas

Managed high-volume cold calls for roofing lead generation, using an auto-dialer to set appointments for free roof inspections. Developed strong persuasion skills to engage homeowners, overcome objections, and communicate key benefits, creating opportunities for roofing specialists. This role enhanced my communication, resilience, and results-driven approach in a fast-paced sales environment.

Served as a dedicated medical interpreter for nearly three years, facilitating accurate and empathetic communication between healthcare providers and non-English-speaking patients. Interpreted complex medical terminology and procedures across diverse healthcare settings, ensuring patient comprehension and provider clarity. Maintained confidentiality, adhered to ethical standards, and provided cultural sensitivity in high-stakes medical environments to support effective patient care. Demonstrated a strong ability to work under pressure, swiftly adapting to various medical situations to meet both patient and provider needs.

As a Quality Assurance Supervisor at LINGUISTICA INTERNATIONAL, oversaw interpreting calls, primarily medical in nature, ensuring adherence to high standards of accuracy and professionalism. Responsible for monitoring, evaluating, and reporting on call quality, while delivering individualized feedback to each interpreter to enhance performance and maintain company standards. Leveraged in-depth knowledge of medical terminology and interpreting protocols to provide constructive insights and support continuous improvement across the interpreting team, fostering effective and compassionate communication in critical healthcare interactions.

Specialized in medical interpretation for the NYHH department, ensuring clear and culturally sensitive communication between healthcare providers and patients. Interpreted complex medical information with accuracy and empathy, and occasionally handled non-medical calls. Maintained confidentiality and ethical standards, contributing to positive patient-provider interactions.

Provided high-quality interpretation across various sectors, including medical, insurance, emergency services, banking, government programs, and legal calls. Interpreted sensitive and complex information in real-time, ensuring clear communication between non-English-speaking individuals and service providers. Maintained cultural sensitivity, professionalism, and confidentiality while adapting to diverse, high-pressure situations.