José ALfredo Lara Sarricolea
Mérida
Summary
A dynamic Head Server at Holoch Restaurant, I excelled in enhancing guest satisfaction and loyalty through exceptional service and food and beverage knowledge. Skilled in conflict management and team supervision, I led staff training and improved communication, significantly contributing to the restaurant's positive revenue growth. My approach consistently ensured a high-quality dining experience, showcasing my commitment to excellence and team leadership.
Personable and reliable with positive attitude and strong leadership capabilities. Possesses deep understanding of customer service principles and hands-on skills in managing dining operations and team coordination. Focused on delivering exceptional guest experiences and driving team performance to achieve high standards.
Overview
2
2
years of professional experience
Work History
Head Server
Holoch Restaurant
02.2023 - 02.2025
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Stayed up-to-date on menu changes to help customers make food choices.
Education
Bachelor of Arts - Administration
Universidad Tecnologica Metropolitana
Mérida, Yucatán, Mexico05-2023
Skills
- Safe food handling
- Banquet coordination
- Brand promotion
- Multitasking skills
- Cash handling
- Exceptional communication
- Training employees
- Team management
- Guest relations
- Team supervision
- Quality control
- Menu presentation
- Food and beverage pairings
- Food inspection
- Wine service
- Bar terminology
- Wine pairing
- Check payment processing
- Menu design
- Menu translation
- Cleaning and sanitizing
- Conflict management
- System management
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Head Server
Holoch Restaurant
02.2023 - 02.2025
Bachelor of Arts - Administration
Universidad Tecnologica Metropolitana
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