José Andrés González Martínez
Call Center Representative
Mexico City
Summary
Proven leader with a track record of exceeding sales targets at AT&T Mobility through effective team motivation and sales strategy implementation. Skilled in CRM software and fostering teamwork, I excel in driving customer retention and satisfaction. My approach ensures continuous improvement, leveraging both innovative problem-solving abilities and active listening to enhance client relationships.
Overview
11
11
years of professional experience
Work History
Team Leader, Sales Operations
AT&T Mobility
04.2019 - 05.2024
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Developed strong relationships with key clients, resulting in increased repeat business.
English Teacher
Harmon Hall
02.2017 - 02.2019
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
English Teacher
Interlingua
05.2015 - 01.2017
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
Technical Support Representative
Western Union
08.2013 - 03.2015
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
Bachelor of Arts - Music Performance
Contemporary Music School
Del Valle, Mexico City, Mexico 05.2001 -
Skills
Sales Training
Target setting
Sales Strategy Implementation
Team motivation
CRM software proficiency
Continuous Improvement
Customer Retention
Active Listening
Effective Communication
Complaint resolution
Multitasking Abilities
Problem-solving abilities
Teamwork and Collaboration
Languages
English
Bilingual or Proficient (C2)
Timeline
Team Leader, Sales Operations
AT&T Mobility
04.2019 - 05.2024
English Teacher
Harmon Hall
02.2017 - 02.2019
English Teacher
Interlingua
05.2015 - 01.2017
Technical Support Representative
Western Union
08.2013 - 03.2015
Bachelor of Arts - Music Performance
Contemporary Music School
05.2001 -
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