José Arturo Rangel Limón
San Luis Potosí, SLP
Summary
Production management professional knowledgeable about allocating resources, optimizing production and increasing output with hands-on and dedicated approach. Articulate and professional problem-solver with good relationship-building abilities. Proficient in planning and implementing innovative production strategies.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Alorica Contact Services Mexico
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Logistics Manager
DCH Diagnostico De Capital Humano
06.2020 - 08.2022
- Enhanced customer satisfaction by closely monitoring employees transportation fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Coordinated driver dispatch to accomplish daily transportation service requirements for costumers employees.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Organized records of vehicles, schedules, maintenance and completed services.
Data Analyst Supervisor
INEGI
03.2020 - 05.2020
- Championed a culture of continuous learning within the team by promoting professional development opportunities such as workshops, webinars, or conferences for skill enhancement in relevant areas of expertise.
- Guided team on the implementation of machine learning algorithms for optimized data processing and analysis.
- Collaborated with cross-functional teams to develop data-driven solutions for complex business problems.
- Compiled, cleaned and manipulated data for proper handling.
Logistics Team Member
DCH Diagnostico De Capital Humano
06.2019 - 12.2019
- Trained new team members on best practices in logistics operations, fostering a supportive work culture that prioritized teamwork and collaboration.
- Collaborated with cross-functional teams to optimize workflows, enhancing overall operational efficiency.
- Resolved logistical issues promptly to minimize disruptions to the supply chain, mitigating any potential negative impacts on business operations or customer relations.
Project Engineer
HMS Industrial
10.2017 - 12.2017
- Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
- Developed detailed project plans to ensure timely completion and deliverables were met.
- Managed budgets effectively for multiple projects, ensuring financial targets were met.
- Negotiated contracts with suppliers to secure favorable terms, resulting in cost savings for the company.
- Presented well-researched proposals to clients, securing new business opportunities for the company.
College Tutor
Universidad Tecmilenio
01.2015 - 09.2017
- Collaborated with faculty members to identify areas of improvement for individual students and develop targeted action plans.
- Evaluated student progress through regular assessments, identifying areas for growth and implementing necessary adjustments to tutoring approach.
- Increased student retention rates by providing ongoing support and resources for academic success.
- Coached and mentored less-experienced tutors to observe and measure outcomes.
- Administered standardized tests to assess student strengths and weaknesses.
Administrative Manager
Axioma Centro Medico
02.2013 - 10.2014
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Met department budgets by monitoring and reporting on office expenses.
- Built and managed processes for tracking and monitoring department performance.
Operations Specialist
Bionomics Fibers De México
03.2011 - 11.2012
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Resolved issues quickly to maintain productivity goals.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Sourced materials to keep up with production goals and meet customer demands.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Estimated labor requirements to support anticipated workload.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Enforced health and safety protocols to promote safe working environment.
Production Manager
Productos Mexicanos De Canteras
08.2009 - 12.2010
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Managed internal operational standards and productivity targets.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
Production and Maintenance Manager
Metecno Group
04.2006 - 10.2008
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Supervised employee performance, preventive maintenance, and safety.
- Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
- Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
Senior Purchaser
Productos Industriales Goodyear
09.2005 - 04.2006
- Maintained accurate supplier records within the company''s enterprise resource planning system to ensure data integrity and prompt payment processing.
- Managed vendor contracts with a focus on cost savings, risk mitigation, and service level agreements.
- Led the development of standardized procurement policies, procedures, templates, and tools to enhance operational efficiency across the organization.
- Optimized inventory levels by establishing effective demand forecasting and material requirement planning processes.
Production and Maintenance Manager
TBWOOD'S
01.2003 - 08.2005
- Increased production volume, optimizing equipment layouts for maximum efficiency.
- Managed production schedules, ensuring timely delivery of products while maintaining high quality standards.
- Practiced lean principles, which led to improvements in workflow and quality and waste reduction.
- Supervised employee performance, preventive maintenance, and safety.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
Education
Bachelor of Science - Industrial Engineering
ITESM Campus San Luis
San Luis Potosí City, San Luis Potosí, Mexico12.1990
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Scheduling
- Microsoft Office Suite
- Quality Control
- Product Sales
- Project management abilities
- Training development aptitude
- Process Optimization
Timeline
Customer Service Representative
Alorica Contact Services Mexico
01.2023 - Current
Logistics Manager
DCH Diagnostico De Capital Humano
06.2020 - 08.2022
Data Analyst Supervisor
INEGI
03.2020 - 05.2020
Logistics Team Member
DCH Diagnostico De Capital Humano
06.2019 - 12.2019
Project Engineer
HMS Industrial
10.2017 - 12.2017
College Tutor
Universidad Tecmilenio
01.2015 - 09.2017
Administrative Manager
Axioma Centro Medico
02.2013 - 10.2014
Operations Specialist
Bionomics Fibers De México
03.2011 - 11.2012
Production Manager
Productos Mexicanos De Canteras
08.2009 - 12.2010
Production and Maintenance Manager
Metecno Group
04.2006 - 10.2008
Senior Purchaser
Productos Industriales Goodyear
09.2005 - 04.2006
Production and Maintenance Manager
TBWOOD'S
01.2003 - 08.2005
Bachelor of Science - Industrial Engineering
ITESM Campus San Luis
Similar Profiles
Geovanny Valentin Tinoco GaliciaGeovanny Valentin Tinoco Galicia
Customer Service Representative at Axa Assistance MexicoCustomer Service Representative at Axa Assistance Mexico
Andrea Morean HerreraAndrea Morean Herrera
Agente De Reservaciones W at Resort Condominiums International De MexicoAgente De Reservaciones W at Resort Condominiums International De Mexico
BIENGIE CABALBIENGIE CABAL
Team Manager at West Contact Services- Alorica TeleservicesTeam Manager at West Contact Services- Alorica Teleservices