Joscelyn Boulbol
Mexico City
Summary
Experienced in high-paced environments, developed strong organizational and multitasking abilities in collaborative setting. Transitioning into new field, leveraging skills in project management and communication. Aiming to bring meticulous attention to detail and resourcefulness to new and challenging role.
Overview
5
5
years of professional experience
Work History
Client Success Coordinator
LawRank
10.2024 - Current
- Act as a passionate customer service advocate and ally, ensuring that client needs are met and exceeded at every stage of the project
- Assist in handling all client communications and managing client requests to foster strong, trusting relationships
- Contribute to understanding clients' organizations and procedures in detail to support effective project management
- Support collaboration among various departments and cross-functional internal teams, including SEO and Development teams, to enhance the overall customer experience
- Actively contribute to overseeing web development projects and assisting with challenging client requests to ensure successful project outcomes
- Assist in uploading content and images to WordPress sites, contributing to the overall project delivery process
- Work closely with the sales team to onboard new clients and identify growth opportunities within the territory, actively contributing to long-term customer success
Intern
Digital Marketing Agency
04.2024 - 07.2024
- Collaborated closely with clients to understand their needs and business objectives
- Developed personalized digital marketing plans for each client, ensuring strategies aligned with their specific goals
- Designed effective content strategies to attract and retain each client's target audience
- Conducted market research and competitive analysis to identify trends and content opportunities
- Created cohesive and attractive visual elements that reflected the clients' brand identity
- Utilized graphic design tools to develop images and videos that complemented the content strategies
- Planned and managed biweekly content calendars to ensure a consistent and relevant presence on social media and other digital platforms
- Coordinated content publishing according to optimal times to maximize reach and engagement
- Organized and participated in meetings with clients to gain a detailed understanding of their companies, products, and services
- Documented the briefings and used them as a basis to develop aligned digital marketing strategies
- Designed and executed advertising campaigns on Meta Ads, optimizing ads to improve performance and return on investment
- Continuously monitored campaigns, adjusting strategies based on results and data analysis
- These experiences allowed me to develop essential skills in digital marketing, enhancing my ability to effectively contribute to any marketing team
Sales Person
Chantel Vintage Spoon Jewelry Boutique
01.2022 - 01.2023
- Operated cash and credit card transactions
- Set-up, opened and closed boutique
- Served shoppers in a prompt, courteous, and friendly manner
- Greeted all shoppers in a friendly, up-beat manner
Teacher 2nd grade and Summer Camp Leader
Grace Place for Children and Families
01.2020 - 01.2021
- Built and maintained a classroom culture in which students love learning
- Developed learning material allowing children to solve problems, experiment, question, and master concepts through active learning
- Supervised children in a nurturing family-like environment
- Provided conflict resolutions for students
Education
MBA - Digital Marketing
Universidad De La Rioja
Spain11-2024
Bachelor of Science - Health Sciences
Florida Gulf Coast University
Fort Myers, Florida12-2021
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Project coordination
- Digital marketing proficiency
- Social media management
- Photo and video editing
- Content creation
Languages
English
Bilingual or Proficient (C2)
Timeline
Client Success Coordinator
LawRank
10.2024 - Current
Intern
Digital Marketing Agency
04.2024 - 07.2024
Sales Person
Chantel Vintage Spoon Jewelry Boutique
01.2022 - 01.2023
Teacher 2nd grade and Summer Camp Leader
Grace Place for Children and Families
01.2020 - 01.2021
MBA - Digital Marketing
Universidad De La Rioja
Bachelor of Science - Health Sciences
Florida Gulf Coast University
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