Adobe Creative Suite
José David Mendoza Delgado
Zapopan
Summary
Dynamic Underwriter with a proven track record at Intugo | Tricolor, excelling in risk mitigation and data interpretation. Recognized for enhancing customer satisfaction through clear communication and tailored solutions. Skilled in underwriting guidelines, I consistently deliver accurate assessments while maintaining compliance and resolving discrepancies effectively.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Underwriter
Intugo | Tricolor
03.2024 - Current
- Made approval and denial recommendations by determining accurate risk levels.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
Customer Service Specialist
The Management Trust
03.2022 - 02.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- I was part of the administration of different HOAs
Collections Agent
Tata Consultacy Services | Corelogic | Credit Plus
12.2015 - 02.2022
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- I also worked on a project called Credit Plus, where I helped clients applying for a mortgage improve their credit report.
Video Editor
Universidad America Latina
03.2012 - 11.2015
- Delivered edits on time for reviews and final delivery.
- Edited together video, audio still imagery and motion graphics for creative and informational multimedia projects.
- Improved client satisfaction by delivering visually engaging content tailored to their specific needs and preferences.
- Designed custom graphics and animations to enhance visual storytelling in video productions.
- Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
Education
Bachelor of Arts - Graphic Design
Univer
Guadalajara, Jalisco, Mexico 05.2001 -
Skills
Underwriting guidelines
Risk mitigation
Policy renewal
Data interpretation
Video Editor
Graphic Designer
Software
Microsoft Office Suite
Interests
Filmmaking
Movies and TV, Running
I have a YouTube channel where I talk about movies and pop culture.
I like to go running every day and participate in races and marathons.
Timeline
Underwriter
Intugo | Tricolor
03.2024 - Current
Customer Service Specialist
The Management Trust
03.2022 - 02.2024
Collections Agent
Tata Consultacy Services | Corelogic | Credit Plus
12.2015 - 02.2022
Video Editor
Universidad America Latina
03.2012 - 11.2015
Bachelor of Arts - Graphic Design
Univer
05.2001 -
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