Adobe Creative Suite
José David Mendoza Delgado
Graphic Designer
Zapopan
Summary
Dynamic Underwriter with a proven track record at Intugo | Tricolor, excelling in risk mitigation and data interpretation. Recognized for enhancing customer satisfaction through clear communication and tailored solutions. Skilled in underwriting guidelines, I consistently deliver accurate assessments while maintaining compliance and resolving discrepancies effectively.
Knowledgeable Collector with robust background in managing overdue accounts and resolving payment issues. Proven track record of successfully negotiating repayment plans and reducing delinquency rates. Demonstrated ability to utilize effective communication and problem-solving skills to achieve positive outcomes.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Underwriter
Intugo | Tricolor
03.2024 - 09.2025
- Made approval and denial recommendations by determining accurate risk levels.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
Customer Service Specialist
The Management Trust
03.2022 - 02.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- I was part of the administration of different HOAs
Collections Agent
Tata Consultacy Services | Corelogic | Credit Plus
12.2015 - 02.2022
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed payments and applied to customer balances.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Video Editor
Universidad America Latina
03.2012 - 11.2015
- Delivered edits on time for reviews and final delivery.
- Edited together video, audio still imagery and motion graphics for creative and informational multimedia projects.
- Improved client satisfaction by delivering visually engaging content tailored to their specific needs and preferences.
- Designed custom graphics and animations to enhance visual storytelling in video productions.
- Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
Education
Bachelor of Arts - Graphic Design
Univer
Guadalajara, Jalisco, Mexico04-2005
Skills
- Underwriting guidelines
- Risk mitigation
- Policy renewal
Data interpretation
Risk assessment
Data collection
Software
Microsoft Office Suite
Interests
Filmmaking
Movies and TV, Running
I have a YouTube channel where I talk about movies and pop culture.
I like to go running every day and participate in races and marathons.
Timeline
Underwriter
Intugo | Tricolor
03.2024 - 09.2025
Customer Service Specialist
The Management Trust
03.2022 - 02.2024
Collections Agent
Tata Consultacy Services | Corelogic | Credit Plus
12.2015 - 02.2022
Video Editor
Universidad America Latina
03.2012 - 11.2015
Bachelor of Arts - Graphic Design
Univer