Jose Angel Lopez Rodriguez
Culiacan
Summary
Experienced Customer Service and Sales Specialist with a strong background in call center environments. Skilled in managing both inbound and outbound interactions, including telemarketing and medical interpreting. Recognized for effective de-escalation techniques and problem-solving abilities, leading to superior customer satisfaction. Committed to excellence in service delivery and operational performance.
Overview
4
4
years of professional experience
Work History
Sales Developement Representative
OneStar Solutions
04.2025 - Current
- Conducted research to identify potential leads and target markets.
- Engaged with prospects through cold calling and email outreach campaigns.
- Assisted in developing sales scripts to improve communication effectiveness.
- Collaborated with marketing team to align messaging and promotional efforts.
- Scheduled appointments for senior sales staff, optimizing lead conversion opportunities.
Lead Generator/Appointment Setter
NWBR
01.2024 - 01.2025
- Conducted market research to identify potential leads and improve outreach strategies.
- Developed and maintained a database of qualified leads using CRM software.
- Collaborated with sales team to create effective lead generation campaigns.
- Analyzed lead conversion rates to optimize marketing efforts and increase efficiency.
Appointment setter
Snowball Advisors LLC
01.2023 - 01.2024
- Scheduled and managed appointments for client consultations, enhancing calendar efficiency.
- Developed effective communication strategies to engage potential clients and improve outreach efforts.
- Utilized CRM software to track interactions and maintain accurate client records, ensuring data integrity.
- Conducted follow-up communications to confirm appointments and address client inquiries promptly.
Customer Service representative
Teleperformance
01.2022 - 01.2023
- Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction.
- Managed high-volume calls and escalated issues to appropriate departments, ensuring timely resolutions.
- Trained new team members on company policies and customer service best practices, promoting consistency.
- Analyzed customer feedback to identify trends and recommend process improvements for enhanced service delivery.
Education
Highschool Diploma - undefined
Premier Highschool
01.2017
Skills
- Microsoft Office and CRM software
- Presentation software, spreadsheets, data visualization, etc
- Excellent customer service
Languages
English
Spanish
Timeline
Sales Developement Representative
OneStar Solutions
04.2025 - Current
Lead Generator/Appointment Setter
NWBR
01.2024 - 01.2025
Appointment setter
Snowball Advisors LLC
01.2023 - 01.2024
Customer Service representative
Teleperformance
01.2022 - 01.2023
Highschool Diploma - undefined
Premier Highschool