Summary
Overview
Work History
Education
Skills
Languages
BASEBALL
Timeline
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JOSE CASTILLA

Summary

Driven Parcel Service Manager with a track record of enhancing customer satisfaction and streamlining operations at Canto Del Sol Hotel. Excelled in problem-solving and team leadership, significantly improving service delivery. Skilled in customer service management and proficient in multitasking, adept at fostering positive outcomes and maintaining high safety standards. Highly motivated delivery driver with 9 years of costumers service experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Organized Delivery Manager. Committed to day-to-day efficiency and supervising workers.

Overview

9
9
years of professional experience

Work History

Parcel Service Manager

Canto Del Sol Hotel
03.2019 - 02.2024
  • Analyzed service reports to identify areas of improvement.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and offer available solutions.

Gerente Administrativo

Los Originales De Polanco Restaurante
09.2014 - 09.2018
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.

Education

No Degree - DERECHO

Tecnologico De Monterrey
Campus Puebla
07.2017

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Customer Service
  • Customer Service Management

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

BASEBALL

FORMACION DEPORTIVA

● 2010 – DIABLOS ROJOS DEL MEXICO

Equipo de Beisbol Diablos Rojos del México, 1ª Generacion de la Academia Alfredo Harp

Helum.

● 2007 – 2010 TIGRES DE QUINTANA ROO

Curso Acadenia, El Carmen Nuevo Leon. Liga Rookie, El Carmen Nuevo Leon. Spring

Training 2008, Cancun Quintana Roo. 

Derecho Pitcher a las ordenes del Gran Manager, Scout y Mentor Don Jorge Calvo



Timeline

Parcel Service Manager

Canto Del Sol Hotel
03.2019 - 02.2024

Gerente Administrativo

Los Originales De Polanco Restaurante
09.2014 - 09.2018

No Degree - DERECHO

Tecnologico De Monterrey

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